IT Technical Helpdesk Technician Tier II - HD 25-26070

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
No Travel Required

Skills

Wireless Communication
Procurement
Regulatory Compliance
Servers
Technical Support
Network
Network Design
Point Of Sale
SQL
IT Infrastructure
IT Operations
Computer Networking
Cyber Security
Data Integrity
Database
Group Policy
Antivirus
Audiovisual
Auditing
Backup Administration
Budget
Computer Hardware
Incident Management
Information Security
Management

Job Details

Job Title: IT Technical Helpdesk Technician Tier II
Duration: 12 Months
Location: Columbia, SC

Job Overview

This role supports and enhances the organization's information security and IT infrastructure. The IT Technical Helpdesk Technician Tier II collaborates with the IT Manager to maintain, update, and configure networks, servers, software, and hardware. Responsibilities include managing user accounts, enforcing IT policies, supporting incident response efforts, and providing technical support across multiple systems. Regular auditing and policy enforcement, in compliance with state-level IT regulations, are key components of this role. This position also works closely with department leaders to align IT operations with organizational goals.

Responsibilities

  • Manage and maintain complex IT systems, including:

    • Network infrastructure (wired/wireless)

    • Firewalls

    • Data, web, and SQL servers

    • Office 365, SQL and commercial databases

    • Backup solutions and antivirus tools

    • Active Directory, group policies, file permissions

    • Email filtering and related systems

  • Monitor network and equipment performance, security, and capacity.

  • Provide strategic IT direction and recommendations for hardware/software installations and network design.

  • Administer the IT budget, strategic IT plans, and procurement processes.

  • Develop and implement security policies to ensure data integrity, confidentiality, and availability.

  • Maintain and secure system backups.

  • Serve as system administrator for point-of-sale (POS) systems, ensuring software/hardware updates and secure SQL database backups.

  • Act as Policy Champion for state-level IT compliance and cybersecurity frameworks.

  • Perform other duties as assigned.

Required Skills

  • Minimum 2 years of Audio Visual support experience

  • Minimum 2 years of IT network experience

  • Minimum 2 years of help desk experience providing Tier I and Tier II support

  • Experience managing user access, network resources, and peripheral devices

  • Proven ability to ensure operational IT continuity during strategic reviews or transitions

Preferred Skills

  • Project management experience

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