Network Engineer

Network Engineer (Voice)

Hybrid: 2 days in the office
Career Category: Information Technology
Corporate Title: Associate
Overview

Responsibilities include network infrastructure and telecom, delivering uninterrupted business operation, performing scheduled maintenance, and ownership of projects and implementations.

Main areas of expertise includes voice, video, automation , API call scripting, collaboration tools, network infrastructure and logistics.

Responsibilities

• Provide 2nd level support on daily voice, video, collaboration tools and network infrastructure tasks and issues reported by user support desk
• Work on assigned voice/video and network infrastructure projects
• Develop automation scripts within Unified Communication system.
• Work on assigned voice/video and network infrastructure projects
• Provide support during system installations across all sites
• Provide support to other Systems Infrastructure teams during project implementation
• Maintain inventory of network and telecom devices and services

Qualifications

Experience/Knowledge Requirements

• 3-5 years of experience with Cisco UC products that will be able to provide level 2 support
• Work in tandem with our helpdesk to address any voice/video related issues for our user population, and configure voice/video endpoints. Tasks include building voice/video endpoints (this includes Cisco and trading floor related endpoints), troubleshoot voice/video related issues (this includes Cisco and trading floor related endpoints).
• Automation skills and experience are also a requirement for this role.
• Specifically scripting in Python and working with APIs.
• Experience with trading floor voice systems and network/security platforms are a plus.
• Able to document and communicate clearly with self management skills.

Required Skills/Abilities

• Intermediate knowledge on Cisco Unified communication components such as communication manager, video communication servers, meeting servers, telepresence management servers, collaboration tools and endpoints
• Knowledge in scripting language Phyton to write automation for Cisco Unified Communication components (Postman, APi Calls, Website development, Ansible, Terraform
• Knowledge on trader voice and recording systems
• Intermediate knowledge on configuration and troubleshooting of Cisco Call manager voice and video endpoints, voice gateway routers, PSTN access.
• Intermediate knowledge on configuration and troubleshooting of Cisco expressways, TMS, CMS infrastructure.
• Knowledge on configuration of Cisco switches, routers and firewalls
• Knowledge of routing protocols EIGRP, BGP, NAT, LACP, CDP, UDLD, VPC, DNS, DHCP
• Knowledge on troubleshooting networking issues OSI layers 1-7 across voice, video networks
• Knowledge on network management platforms: Solarwinds, Cisco Prime Infrastructure, Cisco Prime Collaboration and Assurance
• Ability to support mixed data, voice, and video networks
• Capability of performing and complete tasks and projects independently
• Ability to perform copper and fiber cable structure work