Overview
On Site
USD 45.00 - 55.00 per hour
Contract - W2
Skills
MI
Marketing Intelligence
SAP BASIS
Life Insurance
Routing
Call Center
Functional Requirements
Technical Support
Process Modeling
Service Design
Documentation
Training
Knowledge Transfer
Collaboration
Service Delivery
Cisco UCCX
Cisco Unified Communications Manager
Cisco Unity Connection
Cisco
Telephony
Conflict Resolution
Problem Solving
Communication
Mentorship
Taxes
Insurance
Law
Management Consulting
Finance
Regulatory Compliance
Job Details
Description:
*Hybrid 2 days a week in Lansing, MI*
Our client is looking for a strong candidate who will be responsible for providing design, engineering, technical implementation support, process design, and service design package documentation for the Cisco Unified Contact Center Express (UCCX). This role requires expertise in enhanced call routing and call center agent/supervisor functional requirements. The Senior System Engineer will also provide Level 2 and 3 technical support, training, and knowledge transfer to the Telephony Services staff. Additionally, the role includes engineering and technical support for the Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection (CUC).
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $45 - $55 / hr. w2
Responsibilities:
Experience Requirements:
Required Technology Skill Set
Qualifications:
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact
About Eliassen Group:
Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.
Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
*Hybrid 2 days a week in Lansing, MI*
Our client is looking for a strong candidate who will be responsible for providing design, engineering, technical implementation support, process design, and service design package documentation for the Cisco Unified Contact Center Express (UCCX). This role requires expertise in enhanced call routing and call center agent/supervisor functional requirements. The Senior System Engineer will also provide Level 2 and 3 technical support, training, and knowledge transfer to the Telephony Services staff. Additionally, the role includes engineering and technical support for the Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection (CUC).
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $45 - $55 / hr. w2
Responsibilities:
- Design and implement solutions for Cisco Unified Contact Center Express (UCCX) to meet enhanced call routing and call center functional requirements.
- Provide Level 2 and 3 technical support for UCCX, CUCM, and CUC.
- Develop process design and service design package documentation.
- Conduct training sessions and knowledge transfer to Telephony Services staff.
- Collaborate with team members to ensure seamless integration and operation of telephony systems.
- Troubleshoot and resolve complex technical issues related to UCCX, CUCM, and CUC.
- Stay updated with the latest industry trends and technologies to enhance service delivery.
Experience Requirements:
Required Technology Skill Set
- Cisco Unified Contact Center Express (UCCX): 5+ years of experience
- Cisco Unified Communications Manager (CUCM): 5+ years of experience
- Cisco Unity Connection (CUC): 5+ years of experience
Qualifications:
- Proven experience in designing and implementing Cisco telephony solutions.
- Strong problem-solving skills and the ability to work independently.
- Excellent communication and interpersonal skills.
- Ability to train and mentor team members effectively.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact
About Eliassen Group:
Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.
Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.