Helpdesk Support

Overview

On Site
$28
Contract - W2
Contract - Independent

Job Details

Overview:
We’re looking for an IT Support Technician to provide desk-side and remote support for about 900 users. This role handles daily tickets, troubleshooting, and setups while maintaining excellent customer service.

Key Responsibilities:

  • Support end users via ManageEngine 

  • Troubleshoot hardware/software issues on Dell desktops and iOS devices

  • Set up new systems and install software

  • Manage accounts in O365 and Active Directory

  • Provide printer and telecom support

  • Resolve email and iPhone issues

    Skills & Experience:

  • Strong knowledge of O365, Active Directory, and Windows

  • Experience with Dell hardware, iOS, and general break/fix support

  • Familiar with ticketing systems (ManageEngine, Freshworks)

  • Excellent customer service and communication skills

  • 1–3 years of IT support experience preferred


Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.