Overview
Job Details
Overview:
We’re looking for an IT Support Technician to provide desk-side and remote support for about 900 users. This role handles daily tickets, troubleshooting, and setups while maintaining excellent customer service.
Key Responsibilities:
Support end users via ManageEngine
Troubleshoot hardware/software issues on Dell desktops and iOS devices
Set up new systems and install software
Manage accounts in O365 and Active Directory
Provide printer and telecom support
Resolve email and iPhone issues
Skills & Experience:Strong knowledge of O365, Active Directory, and Windows
Experience with Dell hardware, iOS, and general break/fix support
Familiar with ticketing systems (ManageEngine, Freshworks)
Excellent customer service and communication skills
1–3 years of IT support experience preferred
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.