Overview
On Site
Depends on Experience
Full Time
No Travel Required
Skills
Active Directory
Backup Administration
Communication
Computer Hardware
Computer Networking
Conflict Resolution
IBM iSeries
Information Systems
Inventory
Management
Firewall
Microsoft Office
Microsoft Operating Systems
Microsoft Windows
Microsoft Windows Server
Network
Problem Solving
RMM
Remote Desktop
Server Virtualization
Servers
Switches
Wireless Communication
Job Details
Position: Technical Support Specialist
Location: Kennebec County, Maine
Start Date: ASAP
Type: Permanent / Direct Hire / Full Time
- The ideal candidate would have experience supporting Windows 10/11, Windows server, Active Directory, IBM iSeries, Phone systems, Networking, Wireless APs, and Firewalls.
- Perform routine maintenance, patching, backups, and monitoring using company approved software
- Onboard/offboard users, devices and services
- Configure and manage switches, firewalls, and wireless access points
- Install and configure all required software
- Maintain detailed records of hardware and software, including repairs, configurations, and inventory
- Diagnose and resolve hardware and software problems, including computer, printer, and network issues
- Managing data backups and disaster recovery
- Monitoring servers, network equipment, and other critical systems to ensure optimal performance and availability.
- Tracking and maintaining an inventory of IT equipment and software licenses.
- Associate degree in Information Systems or 5+ years of hands-on experience in IT Support
- Strong knowledge of Windows Server, Microsoft 365, server virtualization, and networking fundamentals
- Experience with RMM tools and remote desktop technologies
- Excellent communication, organizational, and problem-solving skills
- Experience managing network equipment such as switches, firewalls, and wireless access points.
- Experience managing an IBM iSeries highly preferred
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.