IT Support Engineer

The IT Service Desk is the central point for all IT related incidents and service requests. The Senior IT Support Engineer is responsible for resolving support requests as well as meeting customer satisfaction. You will work in a dynamic environment providing services over the phone, email or in person. You will have a variety of duties ranging from help desk support services, server maintenance, core networking, system design, implementation testing and development.

Primary Responsibilities:
* Plan and execute in-depth technical activity, influencing the direction of activities/plans and providing technical insight.
* Investigate and resolve issues using agreed troubleshooting methodologies.
* Manage support cases to enable fast resolution that exceeds customers' expectations.
* Use the central document repository, to ensure knowledge sharing across the team and enable best practices.
* Support and take ownership of ad-hoc projects.
* Administration and maintenance of internal systems software.
* Maintain adequate knowledge of operating systems and application software used to provide a high level of support.
* Install, upgrade, support and troubleshoot for printers, computer hardware and other unauthorized peripheral equipment.
* Troubleshoot network performance issues and wireless issues.
* Provide MACOS support.
* Performs general preventative maintenance tasks and repairs on computers, laptops, printers and other authorized peripheral equipment.
* Manage user account administration; i.e., account creation and management of password resets on Active Directory.
* Assist with the asset management of software licenses, software, hardware and other IT supplies.
* Promotes responsible usage and care of company equipment.
* Perform other duties as assigned.

Position Requirements:
* Bachelor's degree in Computer Science or related field with a minimum of 7 years' experience.
* Excellent technical knowledge of PCs and desktop hardware.
* Good communication skills (both verbal and written).
* Energetic self-starter with excellent service mentality.
* Operate effectively in a team environment with both technical and non-technical team members.
* Maintain a professional and positive demeanor.
Working knowledge of the following:
* Microsoft products; Windows operating systems, Microsoft Server, Office Suite, Office 365, etc.
* Networking and related services (i.e., TCP/IP, DNS, DHCP, firewall, WAN, etc.)
* Network switch (Cisco)
* Microsoft Active Directory concepts administration
* Exchange server 2008 or newer
* Exchange server 2010 or newer
* HP/Dell servers
* VPN and antivirus software
* Macrium Relect and LogMeln Rescue software
* MAC OS, Linux OS and Netapp storage device desired
* Enterprise backup software desired
* Enterprise backup software (Unitrends) desired
* Outstanding software and hardware troubleshooting skills and is passionate in finding effective resolutions.
* Solid analytical and problem solving skills

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.