Overview
Skills
Job Details
Hi,
Greetings from DIA SOFTWARE SOLUTIONS LLC!
We reaching out about an exciting Direct client opportunity with one of our clients. Please review the requirements and let me know if you are interested in this position?
Direct client Req:: Need Sr Technical Support Analyst VA, Hybrid
PLEASE SEND THE RESUMES TO SKUMAR AT DIASOFTWARESOLUTIONS DOT COM !
Job Description:
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks. Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommend procurement of information technology equipment. Maintains the necessary security controls over software.
SKILLS MATRIX
Skill | Required | Amount of Experience | Experience | ||
Bachelor s degree in an Information Technology related discipline work experience may meet this requirement in lieu of a degree at the hiring mana | Required |
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Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management. | Required |
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General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings. | Required |
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Experience leading meetings, collecting requirements, finding solutions, escalating issues, researching issues and solutions, and preparing comprehens | Required |
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Experience troubleshooting hardware and software hands-on or from a service desk | Required |
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Demonstrated skills in creating professional communications to users. | Required |
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Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed | Required |
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Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues | Required |
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| Highly desired |
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| Highly desired |
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Microsoft Office Specialist Certification -Associate or Above. | Desired |
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Knowledge of and previous experience with Virginia Information Technologies Agency (VITA) | Highly desired |
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| Desired |
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PC/Hardware experience | Required |
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Some level of desktop support experience and supporting a Windows 10environment | Desired |
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Hardware/software troubleshooting experience | Required |
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DIA SOFTWARE SOLUTIONS LLC.
Austin, TX 78727| Direct:
DIA SOFTWARE SOLUTIONS is an Affirmative Action/Equal Opportunity Employer that supports workplace diversity. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital or family status, sexual orientation, gender identity, or genetic information. All Diasoft staff must be able to demonstrate the legal right to work in the United States. DIA SOFTWARE SOLUTIONS is an E-Verify employer