Foundry Support Engineer

Overview

Remote
$DOE
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 6+ MONTHS

Skills

JAVA
Python
SQL
API
Pyspark
PALANTIR FOUNDRY

Job Details

Hi,

Hope you're doing well!!

Please find the requirement below. If you find yourself comfortable with the requirement please reply back with your updated resume or call me back at

Position: Foundry Support Engineer
Location: 100% Remote (East Coast Preferred)
Duration: 6+ Months
Client won't be able to sponsor any visa
LinkedIN ID

W2 Only

Notes: Candidates must have strong experience reading and writing code (experience in any of the following languages is ideal: Python, SQL, Java, TypeScript/JavaScript). Must have strong communication skills and be able to be in a client facing role.

Core Responsibilities

  • Serve as a technical liaison for Data Engineers utilizing Foundry, providing first-line support and guidance.
  • Cultivate an in-depth understanding of Foundry applications, leveraging this knowledge to efficiently and satisfactorily address user inquiries.
  • Work in tandem with product engineers to pinpoint, diagnose, and resolve bugs reported by users, enhancing overall platform stability and performance.
  • Spearhead various support initiatives aimed at amplifying the global support framework for Foundry users, focusing on scalability and efficiency.
  • Contribute to the enrichment of core documentation, filling in gaps and clarifying complex concepts where needed.

What We Value

  • Experience with analytical software platforms and large-scale data utilization for solving valuable business problems across any industry or domain.
  • Familiarity with advanced data analysis and engineering techniques, enabling users to fully leverage the platform's capabilities.
  • Knowledge of development standard practices, including efficient code management strategies such as branching and testing.
  • Demonstrated passion for customer support and empowerment, with a primary focus on addressing customer support tickets.
  • Prior experience in customer support roles, preferably involving complex software platforms, is highly desirable.
  • Adaptability in a fast-paced setting, with a product and support landscape that is constantly evolving.
  • A self-starter mentality, capable of independent operation and decision-making with minimal oversight.
  • Strong organizational acumen and meticulous attention to detail, supported by effective prioritization and task management strategies. Experience in streamlining and enhancing support processes is a plus.
  • Proven ability to apply analytical software solutions across large-scale data sets to solve significant business challenges in various domains.
  • A commitment to continuous learning and growth, with a readiness to rapidly acclimate to Palantir Foundry and project-specific workflows.
  • Comfort in navigating and contributing to a dynamic work environment with shifting objectives and iterative user engagement.

What We Require

  • Background in Computer Science, Engineering, Information Systems, or other technical field.
  • Proficiency in Python and Pyspark is essential, with additional skills in SQL, Java, TypeScript/JavaScript viewed favorably.
  • A good grasp of APIs, RESTful services, and development best practices, including code branching and testing.
  • Exceptional English writing and communication skills, capable of engaging effectively with customers on intricate and sensitive issues.


Thanks & Regards:

Amar Pratap

Senior Technical Recruiter
VISION INFOTECH INC
Phone: ext 531
Direct:
Email:
368 Main Street, st #3, Melrose MA 02176

E-Verified Company

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