Overview
On Site
USD 40.00 - 41.00 per hour
Full Time
Skills
CompTIA
Network Security
Cisco Certifications
Customer Service
ServiceNow
Information Systems
Identity Management
Supervision
Operating Systems
Change Management
NOC
VoIP
Communication
Technical Support
Computer Hardware
Network
Management
Collaboration
User Experience
Documentation
Service Level
Training
Job Details
Job Title: NOC Technician
Location: Arlington Heights, IL 60004 (onsite)
Duration: 6+ Months
**No C2C**
Afternoon Shift
Top 3 skill sets required for this role:
Nice to have skills or certifications:
Responsibilities:
Pay Range: $40 - $41
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision as well as 401K contributions.
Location: Arlington Heights, IL 60004 (onsite)
Duration: 6+ Months
**No C2C**
Afternoon Shift
Top 3 skill sets required for this role:
- 1. Extensive IT experience 2 year in enterprise environment
- 2. Expertise in troubleshooting hardware software and network issues at a senior level. Excellent soft skill and great communications skills.
- 3 Level 1 2 and 3 support experience.
Nice to have skills or certifications:
- 1. CompTIA A Network Security CCNA
- 2. Customer service o 3. Service now
Responsibilities:
- Provide Level 1 2 and 3 technical supports for information systems hardware access management and proprietary applications to end users with minimal supervision.
- Install expand and configure operating systems software applications utilities and service packs based on end-user needs.
- Test new software operating systems upgrades and applications before implementing them into production.
- Train users on the use of equipment and software as needed.
- Participate in projects as a team member.
- Oversee change management processes and communicate any impactful changes to the floor directors additionally coordinate with the change management team if changes need to be postponed.
- Participate in major incident bridge calls to collaborate and coordinate support between the problem owner and the NOC team during outages or degradations.
- Troubleshoot Voice over IP VoIP phones and proprietary phones and communication systems.
- Provide advanced technical support for end users troubleshooting and resolving complex issues related to hardware software and network connectivity.
- Manage and prioritize high-severity incidents ensuring they are addressed promptly and accurately.
- Collaborate with IT teams to implement system upgrades patches and configurations that enhance overall performance and user experience.
- Maintain up-to-date documentation on troubleshooting processes solutions and resolutions.
- Ensure all support tickets are accurately logged tracked and resolved within established SLAs Service Level Agreements.
Pay Range: $40 - $41
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision as well as 401K contributions.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.