Overview
Contract - W2
Contract - 12
Skills
CCNA
Job Details
Greetings
Job Description: IT Network Engineer & Support
Location: Arden Hills, MN ( Local only )
Department: Tech Infrastructure/Network Operations
Reports to: Manager, Retail Infrastructure Networks
Employment Type: Full-time
Position Overview:
We are seeking a motivated and detail-oriented IT Network Engineer to join our Tech team in supporting
a retail network of over 140 stores. This role offers an excellent opportunity to grow your skills in
network management, troubleshooting, and infrastructure support in a dynamic retail environment. You
will assist in ensuring that our network infrastructure is robust, secure, and reliable to support day-to-
day store operations and business growth.
Primary Duties and Responsibilities:
1. Network Monitoring & Maintenance:
- Monitor network performance across 140+ retail locations to ensure smooth and reliable operation.
- Assist in the maintenance and upgrade of network infrastructure, including switches, routers, and
firewalls.
- Perform routine network tests and preventive maintenance to minimize downtime.
2. Troubleshooting & Support:
- Provide Level 1 and Level 2 support for network-related issues reported by store locations.
- Diagnose and resolve connectivity problems, coordinating with senior engineers when necessary.
- Maintain documentation of issues, solutions, and network configurations.
3. Network Security:
- Assist in implementing and maintaining network security measures to protect sensitive data.
- Monitor for potential security breaches and work with the Tech team to mitigate risks.
- Update and patch network devices to ensure they are secure and up to date.
4. Installation & Configuration:
- Help deploy and configure network devices in new and existing stores, including Wi-Fi access points,
routers, and switches.
- Collaborate with vendors and the Tech team during hardware and software installations.
5. Collaboration & Communication:
- Work closely with senior network engineers and other Tech team members to support large-scale
projects and initiatives.
- Communicate effectively with store managers and staff to resolve network issues and provide
technical guidance.
- Participate in network-related training sessions and stay updated on emerging technologies.
Technology Support Responsibilities:
Job Description: Technology Support for Retail Stores
Position Overview:
The Technology Support role for retail stores is responsible for providing technical support and
troubleshooting services to ensure the seamless operation of store systems, devices, and applications.
This position focuses on supporting the technology needs of store employees and managers, resolving
hardware, software, and network issues to minimize downtime and maintain productivity. The role
typically involves remote and on-site support, responding to IT service requests, and working closely
with store management and corporate Tech teams.
Key Responsibilities:
1. Technical Support:
- Provide first-line technical support to store employees and managers, addressing issues with point-
of-sale (POS) systems, desktop computers, mobile devices, printers, and other store technologies.
- Troubleshoot and resolve hardware and software issues, including operating systems, applications,
and peripherals.
- Assist users in resolving login, password, and access issues.
2. Incident Management:
- Track and respond to incoming service requests via helpdesk systems or phone calls, ensuring issues
are addressed in a timely manner.
- Document incidents, troubleshooting steps, and solutions in the ticketing system.
- Escalate complex issues to higher-level IT teams when necessary.
3. System Maintenance:
- Monitor and maintain store IT infrastructure, ensuring devices are up-to-date with software patches,
security updates, and hardware maintenance.
- Perform routine system checks, backups, and hardware replacements.
- Ensure proper configuration and deployment of new devices.
4. POS (Point-of-Sale) Systems Support:
- Support and troubleshoot POS systems, including software updates, peripheral connections (e.g.,
barcode scanners, receipt printers), and payment processing issues.
- Assist with the installation and configuration of POS hardware and software.
5. User Training and Documentation:
- Provide training to retail staff on new software, hardware, and security protocols.
- Create and maintain user guides, FAQs, and troubleshooting documentation for store staff.
6. On-Site and Remote Support:
- Provide remote troubleshooting via phone, email, or remote desktop tools.
- Occasionally visit retail locations for hands-on support, including installations, upgrades, and complex
troubleshooting.
7. Collaboration:
- Work closely with corporate IT teams to ensure alignment with broader company IT strategies and
initiatives.
- Coordinate with third-party vendors for equipment repair, maintenance, or replacement as
necessary.
8. Reporting:
- Generate reports on common technical issues, system performance, and support ticket resolution
times to identify trends and improve support processes.
Requirements:
1. Education & Experience:
- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
- 2 years of experience in network engineering, IT support, or a related role.
- Experience in a retail or multi-location environment is a plus.
2. Technical Skills:
- Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VLANs.
- Familiarity with network hardware (routers, switches, firewalls) and tools for network monitoring and
troubleshooting.
- Knowledge of network security principles and practices.
3. Soft Skills:
- Strong problem-solving skills and ability to work under pressure.
- Excellent communication skills, both verbal and written.
- Ability to work independently as well as part of a team.
4. Certifications (Preferred):
- CompTIA Network+
- Cisco Certified Network Associate (CCNA)
This role is crucial in maintaining a smooth operational environment for retail stores, ensuring that
employees can focus on serving customers without technical interruptions.
***Light travel may be required
Location: Arden Hills, MN ( Local only )
Department: Tech Infrastructure/Network Operations
Reports to: Manager, Retail Infrastructure Networks
Employment Type: Full-time
Position Overview:
We are seeking a motivated and detail-oriented IT Network Engineer to join our Tech team in supporting
a retail network of over 140 stores. This role offers an excellent opportunity to grow your skills in
network management, troubleshooting, and infrastructure support in a dynamic retail environment. You
will assist in ensuring that our network infrastructure is robust, secure, and reliable to support day-to-
day store operations and business growth.
Primary Duties and Responsibilities:
1. Network Monitoring & Maintenance:
- Monitor network performance across 140+ retail locations to ensure smooth and reliable operation.
- Assist in the maintenance and upgrade of network infrastructure, including switches, routers, and
firewalls.
- Perform routine network tests and preventive maintenance to minimize downtime.
2. Troubleshooting & Support:
- Provide Level 1 and Level 2 support for network-related issues reported by store locations.
- Diagnose and resolve connectivity problems, coordinating with senior engineers when necessary.
- Maintain documentation of issues, solutions, and network configurations.
3. Network Security:
- Assist in implementing and maintaining network security measures to protect sensitive data.
- Monitor for potential security breaches and work with the Tech team to mitigate risks.
- Update and patch network devices to ensure they are secure and up to date.
4. Installation & Configuration:
- Help deploy and configure network devices in new and existing stores, including Wi-Fi access points,
routers, and switches.
- Collaborate with vendors and the Tech team during hardware and software installations.
5. Collaboration & Communication:
- Work closely with senior network engineers and other Tech team members to support large-scale
projects and initiatives.
- Communicate effectively with store managers and staff to resolve network issues and provide
technical guidance.
- Participate in network-related training sessions and stay updated on emerging technologies.
Technology Support Responsibilities:
Job Description: Technology Support for Retail Stores
Position Overview:
The Technology Support role for retail stores is responsible for providing technical support and
troubleshooting services to ensure the seamless operation of store systems, devices, and applications.
This position focuses on supporting the technology needs of store employees and managers, resolving
hardware, software, and network issues to minimize downtime and maintain productivity. The role
typically involves remote and on-site support, responding to IT service requests, and working closely
with store management and corporate Tech teams.
Key Responsibilities:
1. Technical Support:
- Provide first-line technical support to store employees and managers, addressing issues with point-
of-sale (POS) systems, desktop computers, mobile devices, printers, and other store technologies.
- Troubleshoot and resolve hardware and software issues, including operating systems, applications,
and peripherals.
- Assist users in resolving login, password, and access issues.
2. Incident Management:
- Track and respond to incoming service requests via helpdesk systems or phone calls, ensuring issues
are addressed in a timely manner.
- Document incidents, troubleshooting steps, and solutions in the ticketing system.
- Escalate complex issues to higher-level IT teams when necessary.
3. System Maintenance:
- Monitor and maintain store IT infrastructure, ensuring devices are up-to-date with software patches,
security updates, and hardware maintenance.
- Perform routine system checks, backups, and hardware replacements.
- Ensure proper configuration and deployment of new devices.
4. POS (Point-of-Sale) Systems Support:
- Support and troubleshoot POS systems, including software updates, peripheral connections (e.g.,
barcode scanners, receipt printers), and payment processing issues.
- Assist with the installation and configuration of POS hardware and software.
5. User Training and Documentation:
- Provide training to retail staff on new software, hardware, and security protocols.
- Create and maintain user guides, FAQs, and troubleshooting documentation for store staff.
6. On-Site and Remote Support:
- Provide remote troubleshooting via phone, email, or remote desktop tools.
- Occasionally visit retail locations for hands-on support, including installations, upgrades, and complex
troubleshooting.
7. Collaboration:
- Work closely with corporate IT teams to ensure alignment with broader company IT strategies and
initiatives.
- Coordinate with third-party vendors for equipment repair, maintenance, or replacement as
necessary.
8. Reporting:
- Generate reports on common technical issues, system performance, and support ticket resolution
times to identify trends and improve support processes.
Requirements:
1. Education & Experience:
- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
- 2 years of experience in network engineering, IT support, or a related role.
- Experience in a retail or multi-location environment is a plus.
2. Technical Skills:
- Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VLANs.
- Familiarity with network hardware (routers, switches, firewalls) and tools for network monitoring and
troubleshooting.
- Knowledge of network security principles and practices.
3. Soft Skills:
- Strong problem-solving skills and ability to work under pressure.
- Excellent communication skills, both verbal and written.
- Ability to work independently as well as part of a team.
4. Certifications (Preferred):
- CompTIA Network+
- Cisco Certified Network Associate (CCNA)
This role is crucial in maintaining a smooth operational environment for retail stores, ensuring that
employees can focus on serving customers without technical interruptions.
***Light travel may be required
With Regards,
Chanakya Bhadrachalam
Sr. IT Recruiter
Desk:
EmaiL:
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.