Business Process Analyst

Business Process Analyst Responsible for a range of process improvement and process management activities.

Activities include planning, performing, and implementing process improvement initiatives, in addition to ownership of operational processes. These initiatives may represent one portion of a larger project, or may represent a standalone initiative or function within a work group or department.

Process management functions may include data gathering and analysis, best practice research, process mapping, developing and recommending alternatives for improvement, developing performance metrics, obtaining leadership or stakeholder agreement, implementing improvements, and monitoring post-process improvement initiative performance to updated standards.

Activities are undertaken and executed in support of organizational goals and are accountable for providing business process solutions to meet internal and external customer expectations.

May utilize Lean/Six Sigma processes and concepts to lead process improvement initiatives.

Partners with management, project champions, and process owners to execute the project and deliver results.

• Document and maintain enterprise and market-specific business process flows, including current and future states, and update desktop-level procedures to support operational readiness.
• Assist E2E Solution Leads by providing business process expertise and operational support across quoting, installation, and related areas within each market.
• Resolve process and production issues, and gather, consolidate, and analyze business process requirements from market-facing staff as directed by Process Leads.
• Data Analysis: Identifies data source, gathers and analyzes data relevant to processes identified for process improvement initiatives.
• May recommend data requirements.Research: May research and summarize best practice standards relevant to process management.
• Makes recommendations on appropriate solutions based on research
• Process Architecture: Designs and maps processes using defined methods.
• Ensures process mapping is complete; map provide feedback and guidance to less senior analysts/consultants. Interviews stakeholders and process owners to define processes.
• Process Recommendations: Prepares process recommendation documents, including presentations, process maps, supporting metrics, business requirements and related impact analyses for less complex processes or for portions of larger or inter-related processes.
• May apply Lean/Six Sigma concepts and techniques to process improvement initiatives, including completing Lean/Six Sigma analyses and tasks.
• Performance Management & Control: Develops performance metrics to establish process success.
• Reviews data post- implementation to measure outcomes and impacts. May develop recommendations to minimize impacts.
• Change Management: Participates in change management activities associated with process improvement.
• Engages leadership and stakeholders to obtain support and buy in for changes.
• Partners with management, project champions, and process owners to align process improvement initiatives with business objectives.
• Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities.
• Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.
• Develops requirements for complex process or system solutions within assigned business domain(s) by interfacing stakeholders , Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across multiple business domains.
• Provides insight and supports the evolution of applications, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains. Identifies the impact of requirements on upstream and downstream solution components.
• Provides recommendations to management and business stakeholders on how to integrate requirements with current systems and business processes across regions or domains.
• Identifies and validates value gaps and opportunities for process enhancements or efficiencies.
• Identifies and recommends additional data and/or services needed to address key business issues related to process or solutions design.
• Supports continuous process improvement by participating in the development, implementation, and maintenance of standardized tools, templates, and processes across multiple business domains.

• Experience level: Experienced
• Minimum 3 years of experience
• Data Processing , Business Documentation , Consulting/Presentation , Analytics (Financial, Data) , Project Management , Internal Quality Check Process , External Reporting Structures , System
• Structure Knowledge: Proceedure Codes , Allocation Methodologies correlation of various allocation methodologies

• detail-orientation
• learning and growth mindset
• self-driven

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.


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