Production Support Analyst

Overview

Remote
USD 62,000.00 - 85,000.00 per year
Full Time

Skills

Production Support
Project Delivery
Process Improvement
Operational Efficiency
NATURAL
Management
Training
Project Management
Research
Repair
SAP BASIS
Creative Problem Solving
Adaptability
Communication
Customer Support
Health Care
Life Insurance
FAR
Recruiting
Military
ADA
Human Resources

Job Details

Duration: FTE

Location: PA-Philadelphia, 100% Remote

Overview: Crew helps our clients deliver change through IT project delivery, business process improvement, and operational efficiency efforts. Our high-performing consultants are natural leaders who manage a wide range of responsibilities that vary from assignment to assignment. Our consultant training programs, investment in career development, and premier client portfolio ensure constant challenge and rapid growth for our employees. Crew project management associates help control the scope, schedule, and cost of projects, while building skills to grow into roles as project and program managers.

Responsibilities:

Support post-signature teams with education-related questions regarding how to use the Orion platform

Identify, research, and repair orders in Orion that require workarounds

Identify and communicate trends of user issues in the Orion platform

Submit tickets to development team and follow tickets through to repair and communicate with stakeholders about progress of ticket

Qualifications:

Eager to learn the Orion technology on a user-level basis (deep and tactical)

Creative problem solving

Persistence and dedicated to providing timely and thorough follow up

Comfortable and adaptable to change

Professional verbal and written communication skills

Experience in providing customer support for internal teams; respects urgency around providing support

The salary range for this role is $62,000 to $85,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as, a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, utilization bonus, 401k, flexible time off for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.

At Turnberry, inclusion is one of our core values. We are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.

Americans with Disabilities Act (ADA)

Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at
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