| Position: Technical Writer & Process Improvement Analyst Location : Long Island City, NY 11101 Hours week: 40 Summary of Position: - The agency is seeking a dynamic and detail-oriented Technical Writer & Process Improvement Analyst to join our team.
- This role blends strong documentation expertise with a keen ability to analyze and improve organizational processes.
- The ideal candidate will work cross-functionally with all IT teams to gather, document, and analyze current policies and procedures, identifying opportunities to enhance efficiency and effectiveness.
Job Duties: - Collaborate with IT teams to gather information on existing policies, processes, and systems.
- Develop clear, concise, and comprehensive documentation of IT processes and policies.
- Conduct in-depth analysis of current workflows to identify inefficiencies, bottlenecks, and areas for improvement.
- Present findings and recommendations to IT leadership with clear justifications and proposed implementation plans.
- Assist in the development and maintenance of knowledge base articles, FAQs, and user guides for internal and external stakeholders.
- Design or update process diagrams using Visio or similar tools.
- Maintain documentation repositories in SharePoint and ensure version control.
- Serve as a liaison between technical teams and business units to translate complex processes into user-friendly materials.
- Support change management initiatives by developing training materials or communication plans''
Qualifications and Requirements: - 3+ years of technical writing experience, preferably within IT or technical environments.
- Strong understanding of process improvement methodologies.
- Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, Visio.
- Comfort working with data ability to interpret, analyze, and visualize data to support decision-making.
- Strong visual communication skills for creating infographics, flowcharts, or process visuals.
- Excellent critical thinking, problem-solving, and analytical skills.
- Strong organizational and planning capabilities with attention to detail.
- Ability to think creatively and bring innovative ideas to problem-solving.
- Tech-savvy with a demonstrated ability to learn new systems and tools quickly.
- Outstanding communication skills and a customer-focused mindset.
Preferred Qualifications - Experience with enterprise IT environments and service management platforms.
- Familiarity with workflow mapping, documentation standards, or business process modeling tools.
- Knowledge of SharePoint for document management and collaboration.
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