Network Technical Advisor

We are in Critical need of Network Technical Advisor for Long Term Contract Role - Remote .

Job Title : Network Technical Advisor

Location : 100% Remote

Duration : Long Term Contract

Job Description:

15+ years of experience Network,

Need strong exp on Fortinet and make sure for other skills like terraform,F5 irules.

• Provide technical thought leadership and technical governance

• Partner with leadership, client account team, and client to identify and capture operational risks, insights, and improvements.

• Assists in service/process development and execution of improvement plans.

• Partners with solution architects to review and develop client solutions

• Maintain highly effective coordination and communication with the client and internal stake holders as needed.

• Drive process improvements and bring operational efficiencies partnering with automation teams as appropriate

• Participate in knowledge transfer activities for new client on-boarding

• Develop and implement Network designs based on client requirements, and associated high-level and low-level documents

• Develop expertise in our Ensono Private Cloud Platform

• Mentor and develop global team members in both technology and customer support

• Partner with global team on ITSM functions

• Define process, and act as escalation for Incident and Request management

• Review Complex changes, create standardized change templates

• Conduct proactive and reactive problem management including leadership over root cause analysis and reduction of repeat incidents

• Maintain general service health for all network services

• CMDB Inventory Accuracy

• Operational Hygiene

• Leverage SRE practices

• Review and consistent enhancement of documentation

• Optimize for service availability and uptime of customer services

• Manage to audit compliance requirements

• Travel as required for client workshops and internal Ensono meetings

GENERAL SKILLS

• Exceptional interpersonal, verbal, and written communication skills

• Exceptional Customer Service

• Development and enhancement of documentation related to technology and process

• Proficiency on interacting the technology vendors

• Strong collaboration and teamwork skills

• Understand a large-scale 24x7 mission critical production environment

• Strong problem solving and analytical skills

• Proactive and self-motivated to take ownership move projects and actions forward with minimal oversight

• Demonstrated ability to lead calls with many participating stakeholders including leadership and drive to a desired outcome

• Effective interaction with a variety of technical SMEs in technical disciplines to achieve deserved outcomes

TECHNICAL SKILLS

• Expert knowledge in network architecture across both datacenter and cloud environments.

• Expert knowledge on Fortinet suite of products. Including NGFW, SD-WAN, Client VPN, and VPN Tunnel features will be critical for this rule.

• Expert knowledge in multiple Network and Security hardware and software vendors. Cisco (Catalyst, Nexus. ASR/ISR, ACI), F5, NSX, Palo Alto, Checkpoint is also desirable.

• Expert Cloud Networking knowledge in Google Cloud Platform, Amazon AWS, and Microsoft Azure.

• Extensive knowledge of Network diagnostics, protocols, and disciplines, EIGRP, BGP, eBGP, SNMP, VPN, SSH, and MPLS technologies.

• Expert knowledge in troubleshooting of Web Applications at the network layer

• Mastery of TCP/IP protocol communications, addressing & subnetting.

• Expert knowledge in network automation using CI/CD toolsets such as Terraform, Ansible, Rundeck, and others.

• Working foundational technical knowledge in multiple areas including basic networking, Windows OS, Linux OS (Redhat or Redhat based),

• Working knowledge of common infrastructure technologies must be able to understand how the areas they are responsible for interact and depend on foundational technologies

• Ability to write complex F5 iRules a plus

• Strong knowledge Knowledge of CI/CD toolsets including Terraform, Jenkins, GitHub, Ansible, Chef, and Salt.

• Strong knowledge of performing and analyzing packet captures (TCPDumps) from load balancer and application server perspective is a plus and a huge differentiator.

• Strong knowledge with scripting tools like Bash, Powershell, Perl, Python, etc a plus

• Knowledge of Cloud platforms (outside of network functions) such as AWS, Google Cloud Platform, and Azure highly beneficial

• Knowledge of container technologies such as Docker and Kubernetes is a plus

• Knowledge of infrastructure, application, and synthetic monitoring products, such as BMC, Datadog, New Relic, and Splunk

• Knowledge of datacenter technology using on-prem methods sufficient to coordinate with other teams including facilities, OS, hardware, storage, backup, etc required.

• Proficient in Microsoft Office products for creating presentations, diagrams, and communicating technical details and concepts

• Knowledge of ITIL Framework

• Experience in an environment using Service Now ITSM, and ITOM is a huge plus.

EXPERIENCE and QUALIFICATIONS

• 10 years of experience within a highly complex environment making extensive use of web applications, or equivalent demonstrated proficiency

• Experience in client facing and Service Delivery roles

• Experience in a managed services environment a plus

• ITIL certification desirable

• Industry standard technical certifications highly desirable

• College degree or equivalent experience preferred