Overview
Skills
Job Details
Client is seeking a Level III Technician to provide advanced support on various data center projects within the Client Technology group. This role will lead the installation of servers and networking equipment in a fast-paced data center environment. The ideal candidate will be a technical expert, customer and quality-centric, a strong belief in the safety and well-being of our team members, a strong work ethic, and ALL IN attitude to achieve results.
ROLES AND RESPONSIBILITIES:
Offer advanced support on Data Center, ISP and OSP projects in a variety of customer facilities nationwide, with the expert ability to determine equipment needs, cable route, cable direction, safety best practices, and perform splicing functions within a live customer facility
Accurately inventory and install various IT hardware including, but not limited to backboards, connecting blocks, racks, patch panels, and fiber enclosures
Maintains proper inventory of equipment and consumable stock to ensure projects are completed timely
Possesses expert knowledge and skillsets to utilize various hand tools to complete splices including diagonal cutters, razor blades, ribbon splitters, etc.
Advanced ability to read and interpret complex construction prints, splice matrices, cable pathway matrices, and drawings to ensure customer requirements are fulfilled
Perform advanced OTDR and power meter testing with expert understanding of equipment results regarding fiber specifications per job for customer test data reporting and deliverables
Perform advanced splicing/testing equipment maintenance, read/process test results and problem solve issues using test equipment software
Perform complex fiber and copper cable installation including single and/or ribbon splices, aerial, underground, ISP cable routing, cable termination, assembly, and dressing to satisfy customer requirements
Possess an expert understanding of cable color code and large cable count numbering; create labels for installed equipment and cables to ensure satisfactory customer deliverables
Add and remove non-powered cables and equipment following the scope of the project, with the ability to install cable pathways (i.e., J-hooks, support rings, cable slings, cable trays, ladder racks, etc.) and ground/bond IT equipment
Perform complex cable relocations and hot cuts while maintaining cable organization
Ability to install and/or research installation procedures for all splicing enclosures
Consistently meets production expectations, ensuring company and customer property cleanliness and quality standards are met
Effectively communicates with internal and external stakeholders, responding timely to critical situations or emergency outages with sense of urgency, to offer customer-centric solutions as problems arise Collaborate with qualified DC power technicians to terminate and connect secondary DC power installations to an active power bay
Creates Smart Sheets and Excel trackers to accurately track project schedules and progress
Proactively identifies and escalates project and personnel issues to operational leadership where appropriate
Effective leader and trainer of other crew members; leads by example, ensure all company safety, quality, production, performance and conduct expectations are followed
Serves as an Client Culture Champion leading, driving, and participating in Clientculture pillar events
Utilizes expert-level splicing skills to identify, recommend, and implement process improvements across Client's Data Center group
Possesses advanced understanding of safety risks, constantly assesses potential safety hazards, while working in a safety sensitive position and adhering to all Client and customer safety requirements and standards
Performs other position duties when requested
SUCCESS FACTORS:
100% Travel Ability Nationwide
A strong belief in ZERO- Being Safe 100% of the time is the expectation
Alignment with company mission, vision, and values
A high level of customer centricity
Strong work ethic with an ALL-IN attitude
Strong team player with the ability to adapt to diverse team members
Ability to perform in a fast paced/high volume environment.
Excellent verbal and written communication skills
A high level of time management, accountability, and prioritization skills
Ability to be organized, problem solve, and be solution oriented
Self-motivated, goal- oriented, and driven to accomplish department goals
Basic knowledge of Microsoft Office (Word, Excel, Outlook, Power Point)
WORK ENVIRONMENT:
This role will support Data Center, ISP and OSP Projects in a variety of customer facilities nationwide
Must be able to work in a variety of physical positions like sitting, squatting, standing, walking, climbing, etc.
May be exposed to uncomfortable or distracting sounds or noise levels while onsite
When working on site, will be required to wear common protective of safety equipment, such as safety glasses, gloves, hearing protection, hard hats, and steel toed boots.
EXPERIENCE AND EDUCATION:
3-7+ years of cable installation and/or splicing experience required
OSHA 10 certification preferred (ability to obtain upon hire required)
OSHA 30 certification strongly preferred
Man lifts and CPR certification preferred (ability to obtain upon hire required)
Bucket truck certification preferred (ability to obtain upon hire required)
Ability to obtain a DOT medical card required
Valid driver license with clear driving record required
High School Diploma or equivalent required