Infrastructure Specialist-System Administration - Server and Production Support

Infrastructure Specialist-System Administration - Server and Production Support

Location Onsite at 1425 Oak Street, Kansas City, MO

Job Description:

• JD- We are seeking a highly motivated and versatile Infrastructure Systems Administrator to join our IT Infrastructure team. This role focuses on managing, maintaining, and supporting a diverse range of server environments (Unix, Linux, Windows, Sun/Solaris) in both physical and cloud-hosted infrastructures. The ideal candidate will have strong hands-on experience with server hardware maintenance, including the ability to troubleshoot and service physical servers at local Kansas City sites. This includes tasks such as replacing hardware components, addressing connectivity issues, and assisting with local network device troubleshooting. You will also support production environments that power over 80 business-critical applications across multiple technology stacks. The role includes server patching, security remediation, deployment support, troubleshooting, log analysis, and contributing to automation and CI/CD pipeline stability. This role requires onsite physical access to specific locations in Kansas City, MO.
• Nice to have skills:
• Key Responsibilities:
• Onsite Support:
• Provide hands-on support at 1425 Oak Street, Kansas City, MO, including Central Office and Common General Access areas.
• Physically access, inspect, and service server hardware as required.
• Server Administration & Production Support:
• Administer, monitor, and support a mixed environment of Unix, Linux (RedHat/CentOS), Windows Server, and Sun/Solaris systems.
• Perform hardware maintenance and troubleshooting, particularly on Sun E250 hardware (with limited instructions and documentation).
• Manage and maintain application and database servers in both on-prem and Azure-hosted environments.
• Perform server patching and OS-level updates across all platforms.
• Remediate security vulnerabilities according to organizational and industry security standards.
• Deployment & CI/CD Support:
• Partner with Development and DevOps teams to assist with application deployments and production releases.
• Troubleshoot deployment failures and infrastructure-related CI/CD pipeline issues.
• Improve and help automate deployment pipelines and system maintenance tasks.
• Monitoring & Troubleshooting:
• Proactively monitor system health and performance across infrastructure layers.
• Perform root cause analysis on production issues by analyzing system and application logs (Linux, Windows Event Logs, etc.).
• Provide on-call support for critical production incidents as needed.
• Automation & Scripting:
• Develop and maintain scripts in Python and Shell (Bash/KSH) for automation of routine infrastructure tasks, monitoring, and reporting.
• Cloud Infrastructure:
• Provide basic support and maintenance for Azure-based infrastructure components.
• Assist with virtual server provisioning, maintenance, and monitoring in the cloud.
• Collaboration & Documentation:
• Work closely with Security, Development, and Operations teams.
• Maintain clear, up-to-date documentation of systems, procedures, and troubleshooting steps.
• Required Qualifications:
• Must have physical access to 1425 Oak St, Kansas City, MO (Central Office and Common General Access areas).
• Proven experience with server hardware maintenance, especially with Sun E250 systems or similar legacy Sun/Solaris hardware.
• Strong system administration experience with Unix/Linux platforms (RedHat, CentOS, Solaris).
• Hands-on experience troubleshooting production server hardware and operating system-level issues with minimal supervision.
• Preferred Qualifications:
• Familiarity with Microsoft Azure infrastructure and resource management.
• Windows Server administration experience.
• Strong troubleshooting skills at both OS and application layers (including log analysis).
• Experience with Python and Shell scripting for automation.
• Exposure to CI/CD pipeline tools and production deployment workflows.
• Familiarity with GitHub Copilot or other AI-driven development tools is a plus.
• Soft Skills:
• Strong problem-solving and root cause analysis skills.
• Ability to work independently and with minimal documentation on legacy systems.
• Strong communication skills for cross-functional collaboration.
• Willingness to participate in on-call rotation for production support.
• Work Environment:
• This role requires regular onsite presence at the specified Kansas City location.
• Occasional after-hours work may be required for production support and critical patching windows.