LMS System Administrator

Here is the Job Description:

Job Title: LMS System Administrator

Type: Remote

Duration: Full Time

Summary: The IT Systems Administrator III LMS is responsible for the administration, maintenance, and optimization of enterprise platforms, with a primary focus on Learning Management System (LMS). This role serves as the subject matter expert for the assigned system while contributing to the support of broader enterprise platforms and functional areas, including the Customer Relationship Management (CRM) system, Student Information System (SIS), Learning Management System (LMS), Enterprise Content Management (ECM) platform, Finance & Operations (F&O) systems, cloud solutions, network and communications infrastructure, security platforms, core systems, and other integrated platforms and services.

The position ensures system reliability, performance, data integrity, and compliance with institutional policies and regulatory requirements. Success in this role requires deep technical expertise in the assigned platform, strong problem-solving abilities, cross-functional collaboration, and a proactive approach to system support, integration, and continuous improvement.

Essential Duties and Responsibilities:

System Administration & Optimization

• Serve as the subject matter expert and primary administrator for the Learning Management System (LMS).
• Perform advanced system configuration, role management, permissions, and security settings.
• Monitor system health, performance, and capacity to ensure optimal operation and uptime.
• Execute updates, patches, and feature releases, ensuring minimal service disruption.
• Maintain comprehensive system documentation, configuration records, and technical procedures.
• Coordinate with vendors to address system issues, updates, or enhancements.
• Ensure platform aligns with institutional data security, compliance, and operational requirements.

Level 3 Support & Knowledge Transfer

• Serve as the highest-level technical resource for complex troubleshooting and problem resolution related to the assigned platform or functional area.
• Provide Tier 3 support for incidents escalated from the Service Desk or other IT teams.
• Perform root cause analysis of recurring, complex, or high-impact issues and recommend corrective actions.
• Collaborate with vendors and IT Support Service teams to resolve advanced technical issues.
• Support incident response efforts for system outages, security events, or critical failures.
• Develop and maintain technical documentation, standard operating procedures, and knowledge base articles for IT Support Services.
• Create and update troubleshooting guides, best practices, and system support documentation to ensure consistent resolution of known issues.
• Provide training and knowledge transfer to IT Support Services staff to enhance platform support capabilities and reduce escalations.

Integration & Interoperability

• Design, implement, and maintain integrations between the assigned platform or functional area and other systems.
• Collaborate with internal teams and external vendors to support API-based and other data exchange processes.
• Ensure reliable data flow and synchronization across integrated platforms.
• Troubleshoot and resolve integration failures or data inconsistencies.
• Participate in, and often lead, enterprise projects to ensure seamless system interoperability.

System Enhancement & Continuous Improvement

• Collaborate with business units to understand operational needs and recommend system improvements.
• Lead efforts to optimize system workflows, automated processes, or platform configurations.
• Research, test, and implement new system features and functionalities.
• Participate in change management processes for system upgrades and enhancements.
• Identify opportunities to improve efficiency, usability, and data integrity within the platform.

Data Integrity, Reporting & Compliance

• Monitor and maintain data quality, consistency, and integrity within the assigned system.
• Support audits, security reviews, and compliance reporting requirements.
• Develop and maintain operational or technical reports related to system performance, usage, or data quality.
• Ensure the platform meets institutional policies, regulatory standards, and industry best practices.

Stakeholder Support & Training

• Provide technical guidance and consultative support to functional teams and end users.
• Collaborate with departments to ensure effective use of the platform.
• Develop and deliver technical documentation, user guides, or training materials.
• Conduct training sessions or knowledge transfer for technical staff and end users.
• Act as a liaison between IT, vendors, and institutional stakeholders for platform-related initiatives.

Professional Development & Technology Awareness

• Stay current with platform updates, new features, and emerging trends.
• Participate in user groups, vendor forums, and professional development activities.
• Recommend improvements based on industry trends and peer institution practices.

Qualifications:

• Advanced knowledge of Learning Management System (LMS) administration and configuration
• Fully bilingual (English and Spanish), oral and written.
• Strong troubleshooting and root cause analysis skills
• Familiarity with IT security standards and role-based access controls
• Experience developing technical documentation, knowledge base articles, and training materials
• Ability to provide Tier 3 technical support for complex system issues
• Excellent analytical and problem-solving skills
• Strong verbal and written communication skills
• Ability to collaborate effectively with technical and non-technical stakeholders
• Relevant platform certifications preferred
• ITIL Foundation certification preferred

Education:

Bachelor s degree in computer science, Information Technology, or a related field