ServiceNow Architect Asset Management & CSDM Assessment

Job Title: ServiceNow Architect Asset Management & CSDM Assessment
Location: Austin, TX Onsite (4-5 days a week)

Project Overview:
We re seeking a ServiceNow Architect to lead a strategic assessment and re-architecture initiative aimed at improving the end-to-end asset management process for network and infrastructure assets. The current environment is highly customized, limiting the organization s ability to leverage Out-of-the-Box (OOB) capabilities and align with ServiceNow s Common Service Data Model (CSDM).

The architect will evaluate the current system, identify key gaps, and propose a roadmap to restructure the platform with an emphasis on Asset Management, CMDB, CSDM alignment, and integrations with enterprise systems like PeopleSoft and Azure Cloud.

Key Responsibilities:
* Lead the assessment of the existing ServiceNow implementation, focusing on Asset Management and CMDB structure.
* Evaluate and re-architect the ServiceNow platform to align with CSDM best practices and future scalability.
* Provide a roadmap and actionable recommendations for leveraging OOB ServiceNow functionality to replace custom solutions.
* Work closely with Infrastructure and Operations teams to understand current asset lifecycle challenges.
* Collaborate on the Communication Service Data Model, including mapping and restructuring data relationships across the system.
* Design and recommend integration strategies between ServiceNow and platforms such as:
* * PeopleSoft
* Azure Cloud
* SCCM, JAMF, and other discovery tools
* Third-party procurement systems like Coupa and SAP Ariba
* Lead workshops and stakeholder discussions to validate requirements and present architectural options.
* Ensure data quality, integrity, and service modeling within the ServiceNow CMDB.

Required Qualifications:
* 8+ years of hands-on experience with ServiceNow, including architecture and platform design.
* Proven expertise in ServiceNow Asset Management Software Modules and end-to-end lifecycle processes.
* Deep understanding of Common Service Data Model (CSDM) and its application in enterprise environments.
* Strong experience with CMDB, ITSM modules (Incident, Change, Request), and ServiceNow Discovery.
* Experience integrating ServiceNow with PeopleSoft, Azure, and third-party procurement systems.
* Demonstrated success in restructuring customized ServiceNow environments to leverage OOB capabilities.
* Ability to lead cross-functional technical assessments and communicate complex architectural concepts to non-technical stakeholders.

Preferred Skills:
* Familiarity with Agile delivery and ITIL practices.
* Strong understanding of cloud-based infrastructure (especially Azure).
* Effective communicator with strong documentation and presentation skills.

Deliverables May Include:
* Current state architecture and gap analysis report
* Future state architectural design aligned with CSDM
* Integration architecture recommendations
* Roadmap for migration from customized to OOB solutions
* Stakeholder workshop facilitation and documentation