Overview
On Site
Part Time
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 1 day((s))
Skills
AS400 Production Support Analysts
Job Details
AS400 Production Support Analyst
Irving, TX (Hybrid)
Phone + Skype
Job description: We are seeking experienced AS400 Production Support Analysts to join our consulting team in support of a large healthcare client. In this role, you will be responsible for managing day-to-day production support activities, including incident resolution, service request handling, and system monitoring for AS400 applications developed in RPG400 and Synon.
Irving, TX (Hybrid)
Phone + Skype
Job description: We are seeking experienced AS400 Production Support Analysts to join our consulting team in support of a large healthcare client. In this role, you will be responsible for managing day-to-day production support activities, including incident resolution, service request handling, and system monitoring for AS400 applications developed in RPG400 and Synon.
Key Responsibilities
Monitor and support AS400-based applications in a high-availability healthcare environment.
Handle incident management, troubleshoot issues, and perform root cause analysis (L1.5/L2 support).
Process and fulfill service requests efficiently and within SLAs.
Work closely with application developers and business stakeholders to ensure system stability.
Maintain documentation of issues, resolutions, and processes.
Participate in on-call support rotations, if needed.
Job Requirements
Handle incident management, troubleshoot issues, and perform root cause analysis (L1.5/L2 support).
Process and fulfill service requests efficiently and within SLAs.
Work closely with application developers and business stakeholders to ensure system stability.
Maintain documentation of issues, resolutions, and processes.
Participate in on-call support rotations, if needed.
Job Requirements
7 15 years of experience supporting AS400 environments, preferably in healthcare or other regulated industries.
Strong proficiency in RPG400(RPG IV), Synon/2E, and CL programming.
Experience with production support, incident management tools (e.g., ServiceNow), and root cause analysis methodologies.
Understanding of L1.5/L2 support processes and SLAs.
Strong analytical and troubleshooting skills.
Excellent communication and interpersonal abilities.
Strong proficiency in RPG400(RPG IV), Synon/2E, and CL programming.
Experience with production support, incident management tools (e.g., ServiceNow), and root cause analysis methodologies.
Understanding of L1.5/L2 support processes and SLAs.
Strong analytical and troubleshooting skills.
Excellent communication and interpersonal abilities.
("Believe you can and you're halfway there.")
Theodore Roosevelt
Yogesh Sharma | Lead Tech Recruiter
E:
P: +1 |
Job description :
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Maintain documentation for robotic systems and programming changes.Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.