CHANGE MANAGEMENT SPEICALIST

Title: CHANGE MANAGEMENT SPEICALIST
Duration: 2 Years
Client: NYC Public Schools
Location: 65 Court Street,Room 1601,Brooklyn, NY 11201

Note: This is a Hybrid Role.

Job Discription:

The Change Management Specialist will guide the organization through the change process by assessing impacts, ensuring readiness,
and providing communication, training, and support. This role ensures successful adoption of new processes, systems, or changes by
preparing the organization, engaging stakeholders, and addressing any resistance to change.

Key duties include:
Planning and Strategy: Develop and implement change management plans and strategies, assessing the impact of changes
on people, processes, and systems. All tools must be able to be differentiated to meet the varying technical aptitudes of all
end users.
Change Impact Assessment: Evaluate the impact of changes on various areas of the organization to understand their effects,
and use these findings to prepare a dynamic plan to meet the needs of multiple stakeholders
Change Readiness: Assess organizational readiness for change and identify areas for improvement to ensure a smooth
transition. Use this assessment to support project planning, training, and communications approach to end users and
stakeholders.
Communication: Create and execute communication plans to keep stakeholders informed and engaged throughout the
change process. This will require a comprehensive communications project plan and multiple tools to effectively ensure
updates are communicated in a timely manner.
Resistance Management: Identify and address potential resistance to change, developing strategies to mitigate it. Work in
partnership with multiple teams to help reduce this resistance to change.
Training and Development: Design and deliver training programs to equip employees with the necessary skills and
knowledge for new processes or systems.
Change Support: Provide ongoing support to employees and stakeholders throughout the change process, ensuring smooth
adoption.
User Acceptance Testing (UAT): Support the planning and engagement of user acceptance to testing to create a strong
introduction to the new tool and ensure swift follow up with users as well as incorporation of feedback into training materials
and user guides.
Stakeholder Management: Engage with leaders, managers, and employees to ensure alignment and buy-in for the change.
Risk Management: Identify and manage risks associated with the change initiative, adjusting plans as necessary.
Performance Measurement: Define and measure success metrics to track progress and the effectiveness of change
management efforts.
Process Improvement: Continuously evaluate and improve change management processes and strategies to enhance future
initiatives.

MINIMUM REQUIREMENTS:
Experience:
o 6+ years of experience in change management or related field.
o 6+ years of experience with change management tools and methodologies.
Skills:
o Proficiency with Microsoft Office (Word, Visio, Excel, Project, Google Suite, SmartSheet).
o Strong communication, training, and stakeholder management skills.
o Strong problem-solving, organizational, and risk management skills.
o Detail-oriented with a focus on process and quality.