Overview
Skills
Job Details
Job Title: Senior IT Support & Operations Specialist
Location: On-site in Irvine, CA
Salary: up to $100,000 annually
Duration: 6-Month Contract-to-Hire or Direct Hire
Schedule: On-site, 5 6 days/week during peak season (May October); reduced schedule post-season
About the Role
We re looking for a hands-on, reliable Senior IT Support & Operations Specialist to serve as the on-site technical lead for a high-traffic, guest-focused environment. This is a dynamic opportunity for someone who thrives under pressure, takes initiative, and wants to make an immediate impact by keeping IT systems running smoothly during peak operational periods.
This role will be instrumental in supporting a broad range of IT needs from POS systems and ticketing platforms to hardware setup and network troubleshooting. You'll be part of a fast-paced team and help lay the foundation for ongoing tech improvements across the business.
Key Responsibilities
Technical Support & Troubleshooting
Serve as the primary onsite IT support resource, managing technical issues and escalations.
Troubleshoot and support Windows-based desktops, laptops, printers, and mobile devices.
Support and maintain a custom Point-of-Sale (POS) system and integrated ticketing/payment platforms.
Manage incidents through internal ticketing and escalate to third-party vendors as needed.
Hardware, Cabling & Infrastructure
Set up and configure IT racks, communication lines, and POS systems.
Perform basic network tasks including wiring, cabling, and switch/router maintenance.
Monitor system uptime and resolve performance issues during critical operations.
Team Collaboration & Operations Support
Work cross-functionally with operations, customer service, and leadership teams.
Provide hands-on support for software rollouts, Windows updates, and general system maintenance.
Maintain technical documentation and assist with seasonal improvement initiatives.
Who You Are
A proactive problem solver who thrives in hands-on roles.
A dependable communicator who can translate technical jargon into clear solutions.
A collaborative team player who knows how to balance urgency with customer service.
Motivated to help others succeed through technology.
Qualifications
3 5+ years of IT support or desktop support in a fast-paced, customer-facing setting.
Strong troubleshooting experience with Windows OS, desktop/laptop hardware, and printers.
Experience supporting POS platforms (e.g., Clover or similar) and custom ticketing systems.
Hands-on knowledge of network basics (TCP/IP, routers/switches, cabling).
Familiarity with CRM or ticketing tools is a plus.
Able to commit to a heavier seasonal schedule (up to 6 days/week) during operational peaks.
Bonus Points For:
Experience in high-volume, onsite operations such as events, entertainment, or hospitality.
Proven success working in temporary or seasonal environments with tight deadlines.