Overview
On Site
Full Time
Skills
Technical Support
Leadership
Customer Engagement
Operational Excellence
Innovation
Management
Taxes
Relationship Management
Analytical Skill
Accountability
Customer Satisfaction
Computer Science
Application Support
Continuous Integration
Continuous Delivery
IaaS
Microsoft Azure
Cloud Computing
Microsoft
DevOps
SQL
Identity Management
ITIL
Communication
Customer Facing
Mentorship
Privacy
Marketing
Job Details
Location: Dallas, TX
Description: Title: Level 3 Application Support Engineer - Senior Manager (App Support)
Location: Dallas, TX (On-site Tuesdays and Thursdays required)
Job Type: Contract (6+ months) with Right to Hire
Start Date: Week of July 7 or July 14
End Date: December 31, 2025 (Strong potential for extension or conversion to permanent)
Travel: None
Position Overview:
We are seeking a highly experienced Level 3 Application Support Engineer at the Senior Manager level to join the Tax Innovation team. This role involves hands-on technical support, leadership of large-scale support initiatives, and direct client engagement. You will be responsible for ensuring operational excellence and mentoring junior engineers, while driving innovation in support processes.
Key Responsibilities:
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Description: Title: Level 3 Application Support Engineer - Senior Manager (App Support)
Location: Dallas, TX (On-site Tuesdays and Thursdays required)
Job Type: Contract (6+ months) with Right to Hire
Start Date: Week of July 7 or July 14
End Date: December 31, 2025 (Strong potential for extension or conversion to permanent)
Travel: None
Position Overview:
We are seeking a highly experienced Level 3 Application Support Engineer at the Senior Manager level to join the Tax Innovation team. This role involves hands-on technical support, leadership of large-scale support initiatives, and direct client engagement. You will be responsible for ensuring operational excellence and mentoring junior engineers, while driving innovation in support processes.
Key Responsibilities:
- Oversee the end-to-end support process for designated Tax applications.
- Serve as a primary point of contact for client interactions and relationship management.
- Apply advanced analytical skills to troubleshoot and resolve complex application issues.
- Lead and mentor junior engineers, fostering a culture of growth and accountability.
- Ensure high standards of quality and client satisfaction in all support activities.
- Bachelor's Degree in Computer Science, Engineering, or a related field.
- Minimum of 8 years of experience in application support.
- Strong understanding of:
- CI/CD pipelines
- Azure cloud infrastructure
- Troubleshooting and incident resolution
- Experience with Azure cloud services and Microsoft DevOps.
- Proficiency in SQL and Kusto Query Language (KQL).
- Familiarity with Identity Management principles.
- Experience using monitoring tools such as DataDog.
- Solid understanding of ITIL processes.
- Strong communication and client-facing skills.
- Proven ability to mentor and train junior engineers.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.