ServiceNow_Consultant

ServiceNow_Consultant
Location: Remote
Description:
Must Haves:

• ServiceNow certified system administrator
• ServiceNow SME in core platform, ITSM & ITOM

Responsibilities:

Initial key focus areas in which the DT Services team expects to support during this program are listed below.

ServiceNow CMDB Health

• Analyze the CMDB/AMDB, document findings and improvement opportunities
• Document recommendations in agile story format as input to Customer backlog
• Support remediation activities in alignment with best practices

Forescout integration

• Prepare ServiceNow CMDB/AMDB for integration with Forescout eyeExtend module
• Install, Forescout eyeExtend and configure to continuously maintain the CMDB/AMDB

Client Device Order Management

• Assess and remediate as needed the current state of the ServiceNow ITSM module to ensure system prerequisites are fit for purpose
• Implement the client device order components (request form, catalog) and workflow for approval and CMDB/AMDB reconciliation

Assume advisory role to the Dell project team as a ServiceNow developer and SME in ITSM & ITOM.

• Responsible for the configuration and customization of the technical solution tasks and activities driven by the prioritized agile/scrum stories defined for each sprint
• Develops and configures various areas of the solution s technical architecture. This includes Service Portal/Employee Center, Service Catalog, Request, Change, Asset Management, Configuration Management (CMDB), and integrations
• Design, develop, and configure workflows, forms, scripts, and screen tailoring, workflow administration, report setup, data imports, custom scripting, and third-party software integrations underlying logic leveraging ServiceNow development best practices and coding standards
• Design technical solutions to address complex requirements, evaluating alternate solutions, identifying the best option, and implementing the solution?