Online Operations Agent

Overview

Remote
$40 - $45
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

Global Operations
Issue Resolution
Legal
Partner Relationship Management
Technical Support
User Experience
Customer Service
Product Management

Job Details

Key Responsibilities

  • Respond to user inquiries with speed, empathy, and accuracy to ensure a positive experience

  • Lead issue resolution across teams through cross-functional collaboration

  • Troubleshoot product/policy questions and provide expert guidance to internal stakeholders

  • Investigate and resolve escalations from internal teams

  • Recommend improvements to user experience and support workflows

  • Identify trends, develop solutions, and implement new processes to optimize operations

  • Proactively resolve sensitive escalations

  • Build strong partnerships with policy, legal, engineering, data science, product management, and other teams

Minimum Qualifications

  • 2+ years in operations, customer support, technical support, or account/partner management

  • Proven expertise in resolving complex tickets and delivering timely solutions

  • Strong communication skills (written and verbal)

  • High attention to detail

  • Comfortable navigating ambiguity and frequent change

  • Proactive, adaptable, and eager to learn

  • Fluent in English in a business environment

Top 3 Must-Have Skills

  1. Experience in global operations, customer/technical support, or partner management (2+ years)

  2. Excellent communication and customer service skills

  3. Proven ability to resolve complex, ambiguous issues quickly and effectively

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.