Overview
Remote
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 20 day((s))
10% Travel
Skills
CSA
Job Details
- Design, develop, and maintain dashboards and reports within ServiceNow to deliver meaningful insights for both IT and business stakeholders.
- Extract, cleanse, validate, and hydrate data from ServiceNow modules, with a particular focus on Incident, Problem, Change, Asset, and especially the Configuration Management Database (CMDB).
- Conduct comprehensive analyses of trends, patterns, and anomalies present in ServiceNow data to identify opportunities for process optimization and risk mitigation.
- Engage with stakeholders to ascertain requirements and translate them into effective data solutions and visual representations.
- Monitor the accuracy, quality, and completeness of data, promptly addressing discrepancies and implementing appropriate corrective measures, with a special focus on CMDB data hydration and enrichment efforts.
- Support initiatives related to data migration, integration, and automation involving ServiceNow and other enterprise systems, including projects focused on CMDB data population and ongoing hydration.
- Prepare and deliver analytical findings, metrics, and recommendations to both technical and non-technical audiences in a clear and effective manner.
- Maintain thorough documentation pertaining to data models, reporting workflows, analytics deliverables, and CMDB data management processes.
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