Overview
On Site
Full Time
Part Time
Accepts corp to corp applications
Contract - Independent
Contract - W2
Skills
Project Management
Performance Management
Preventive Maintenance
Computer Hardware
Analytical Skill
Communication
Customer Support
Problem Solving
Conflict Resolution
Customer Service
Help Desk
Technical Support
Job Details
Schedule Options:
- Shift A: Tuesday-Saturday (4:00 PM - 12:30 AM EST), Sunday & Monday off
- Shift B: Saturday-Wednesday (12:00 PM - 8:30 PM EST), Thursday & Friday off
About the Role: We're seeking a dedicated IT Technical Support Specialist to provide exceptional customer service and technical assistance to our clients. You'll be the first point of contact for technology-related inquiries, helping customers resolve hardware and software issues through multiple communication channels.
What You'll Do:
- Respond to technical inquiries via email, online chat, phone, and in-person interactions
- Provide information about IT products and services to customers
- Guide customers step-by-step through problem-solving processes
- Troubleshoot hardware and software issues across various systems
- Follow up with customers to ensure satisfactory resolution of their issues
- Document and communicate customer feedback to appropriate internal teams
- Maintain detailed records of support interactions and resolutions
What We're Looking For:
- Excellent problem-solving and analytical abilities
- Comprehensive knowledge of computer systems with proven troubleshooting experience
- Ability to break down complex technological processes into clear, step-by-step instructions
- Patient and friendly demeanor with strong listening skills
- Outstanding verbal and written communication abilities
- Commitment to delivering exceptional customer service
- Experience working as an IT help desk technician or similar customer support role
Preferred Qualifications:
- Passion for problem-solving and customer service excellence
- Tech-savvy with experience in technology-related environments
- Ability to diagnose and resolve diverse technical issues
- Team-oriented mindset with openness to constructive feedback
- Eagerness to learn new technologies and systems continuously
- Previous help desk or technical support experience
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.