Overview
On Site
USD 50,000.00 - 65,000.00 per year
Full Time
Skills
Microsoft
Video
Printers
Wireless Networking
Software Packaging
Onboarding
Computer Hardware
Software Documentation
Inventory
Data Security
Security Awareness
Policies and Procedures
Procurement
Communication
Customer Service
Videoconferencing
Organizational Skills
Network
Attention To Detail
MOUS
Technical Support
MOS
Microsoft Office
Active Directory
Microsoft Windows Server
Microsoft Windows
Citrix
Remote Support
Computer Networking
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
ESSENTIAL DUTIES
Deliver advanced technical and informational support to users of client's computer systems in a timely, accurate, and courteous manner.
Assist with installing, configuring, and supporting Windows-based equipment and applications within the network environment.
Support the setup and execution of video conferences and firm events.
Help users navigate Zoom, Microsoft Teams, and other video and teleconferencing platforms.
Perform routine maintenance on computers, printers, and other peripherals, including connecting devices to wireless networks, clearing paper jams, replacing toner, and relocating or temporarily setting up equipment.
Ensure all incident tickets are resolved promptly.
Install new software packages on firm devices and assist users in onboarding and becoming proficient with firm technology.
Carry out office setups and relocations as needed.
Assist with hardware and software documentation and inventory tracking.
Follow client's technology standards and all data protection and security awareness policies and procedures.
Support equipment procurement for events through third-party vendors.
Monitor depositions, meetings, and similar proceedings conducted on virtual platforms, providing technical support and assisting clients, videographers, and court reporters with any issues that arise.
Keep the manager updated on project status, problem areas, and user satisfaction.
Perform other related duties as assigned.
SKILLS REQUIRED FOR SUCCESS
Strong oral and written communication skills for assisting computer users with questions and issues.
Excellent customer service skills and the ability to work effectively in a challenging environment.
Knowledge of video conferencing systems and web-based conferencing equipment.
Ability to work effectively both independently and as part of a team.
Skill in translating technical information for non-technical users.
Strong organizational skills and the ability to prioritize multiple tasks.
Thorough knowledge of Microsoft Windows and the Microsoft Office Suite.
General understanding of PC LANs and networks, including Windows environments.
Ability to quickly learn new applications and updates to existing systems.
EDUCATION AND EXPERIENCE
Experience in the legal field is preferred.
At least three years of experience working in a Windows and network environment.
An associate or bachelor's degree is preferred but not required.
detail oriented certifications are preferred but not required. Would like to see a MOUS - Microsoft Office User Support or MOS- Microsoft Office specialist Certifications.
Ability to understand procedures and instructions relevant to the IT function.
Requirements
Active Directory, Microsoft Windows Server, Microsoft Windows 10, Citrix Technologies, Desktop Support, Zoom, Basic Network Troubleshooting
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
ESSENTIAL DUTIES
Deliver advanced technical and informational support to users of client's computer systems in a timely, accurate, and courteous manner.
Assist with installing, configuring, and supporting Windows-based equipment and applications within the network environment.
Support the setup and execution of video conferences and firm events.
Help users navigate Zoom, Microsoft Teams, and other video and teleconferencing platforms.
Perform routine maintenance on computers, printers, and other peripherals, including connecting devices to wireless networks, clearing paper jams, replacing toner, and relocating or temporarily setting up equipment.
Ensure all incident tickets are resolved promptly.
Install new software packages on firm devices and assist users in onboarding and becoming proficient with firm technology.
Carry out office setups and relocations as needed.
Assist with hardware and software documentation and inventory tracking.
Follow client's technology standards and all data protection and security awareness policies and procedures.
Support equipment procurement for events through third-party vendors.
Monitor depositions, meetings, and similar proceedings conducted on virtual platforms, providing technical support and assisting clients, videographers, and court reporters with any issues that arise.
Keep the manager updated on project status, problem areas, and user satisfaction.
Perform other related duties as assigned.
SKILLS REQUIRED FOR SUCCESS
Strong oral and written communication skills for assisting computer users with questions and issues.
Excellent customer service skills and the ability to work effectively in a challenging environment.
Knowledge of video conferencing systems and web-based conferencing equipment.
Ability to work effectively both independently and as part of a team.
Skill in translating technical information for non-technical users.
Strong organizational skills and the ability to prioritize multiple tasks.
Thorough knowledge of Microsoft Windows and the Microsoft Office Suite.
General understanding of PC LANs and networks, including Windows environments.
Ability to quickly learn new applications and updates to existing systems.
EDUCATION AND EXPERIENCE
Experience in the legal field is preferred.
At least three years of experience working in a Windows and network environment.
An associate or bachelor's degree is preferred but not required.
detail oriented certifications are preferred but not required. Would like to see a MOUS - Microsoft Office User Support or MOS- Microsoft Office specialist Certifications.
Ability to understand procedures and instructions relevant to the IT function.
Requirements
Active Directory, Microsoft Windows Server, Microsoft Windows 10, Citrix Technologies, Desktop Support, Zoom, Basic Network Troubleshooting
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.