VP, Data Analyst

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow.

On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust.

What you'll do: The VP, Data Analyst will play a critical role in supporting Customers Bank's Operational Strategy Team by delivering accurate, insightful, and actionable data analysis. This position is responsible for gathering, validating, and interpreting operational and financial data to inform strategic decision-making, monitor key performance indicators, and identify opportunities for process improvement. By transforming complex datasets into clear insights, the VP, Data Analyst will help drive operational efficiency, manage risk, and support the bank's long-term growth objectives.

• Conduct quantitative analyses to evaluate operational efficiency, risk metrics, and financial performance.
• Identify and interpret data patterns, anomalies, and opportunities to support process improvement initiatives.
• Collaborate with cross-functional teams (Finance, Risk, Operations, Technology) to gather data requirements and ensure data accuracy
• Present clear, concise, and actionable data summaries for senior management.
• Support data governance efforts to improve accuracy, consistency, and security of operational data.
• Monitor and assess effectiveness of implemented strategies, making recommendations based on data insights.
• Extract, clean, and analyze large datasets from multiple banking and operational systems.
• Design and maintain performance dashboards to monitor KPIs, operational trends, and project outcomes.
• Stay up to date on emerging data tools, analytics best practices, and banking industry trends.
• Support Gen AI adoption and scaling efforts

What do you need?

• 5+ years of experience in data analysis, business intelligence, or operational reporting-ideally in financial services, banking, or consulting.
• Exceptional attention to detail and accuracy in working with complex datasets.
• Strong problem-solving and analytical thinking abilities.
• Ability to communicate technical findings to non-technical audiences.
• Collaborative mindset-comfortable working closely with strategy, operations, and senior leadership.
• Highly organized, with the ability to manage multiple priorities in a fast-paced environment.
• Bachelor's degree in Data Science, Business Analytics, Statistics, Finance, or a related field.

Technical Skills

• Strong proficiency in SQL and Excel for data manipulation and analysis.
• Experience with BI tools such as Tableau, Power BI, or MicroStrategy.
• Familiarity with statistical analysis and data visualization best practices.
• Bonus: Experience with Python or R for advanced analytics.
• Familiarity working with Generative AI tools.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide "reasonable accommodations", upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let's take on tomorrow.