Overview
On Site
Contract - Independent
Contract - W2
Contract - Months Contract
Skills
Operations
Problem-Solving
Customer Service Oriented
Retail Sales
Technical Support
Comptia
Customer Service
Help Desk Support
Job Details
Job Title: Level 1 Help Desk Support Technician
Location: Buffalo, NY(Onsite)
Job Type: Contract W2
Overview:
Serve as the initial point of contact for technical support, assisting call center staff with basic IT issues and ensuring smooth daily operations across all three locations.
Key Responsibilities:
Respond promptly to user inquiries via phone, email, or chat.
Troubleshoot basic hardware and software issues, including password resets and application errors.
Document incidents and resolutions in the ticketing system.
Escalate complex problems to Level 2 support when necessary.
Maintain a high level of customer service and professionalism.
Qualifications:
High school diploma or equivalent; IT certifications (e.g., CompTIA A+) are a plus.
Strong communication and problem-solving skills.
Familiarity with common operating systems and office applications.
Ability to work in a fast-paced, multi-site environment.
Overview:
Serve as the initial point of contact for technical support, assisting call center staff with basic IT issues and ensuring smooth daily operations across all three locations.
Key Responsibilities:
Respond promptly to user inquiries via phone, email, or chat.
Troubleshoot basic hardware and software issues, including password resets and application errors.
Document incidents and resolutions in the ticketing system.
Escalate complex problems to Level 2 support when necessary.
Maintain a high level of customer service and professionalism.
Qualifications:
High school diploma or equivalent; IT certifications (e.g., CompTIA A+) are a plus.
Strong communication and problem-solving skills.
Familiarity with common operating systems and office applications.
Ability to work in a fast-paced, multi-site environment.
Thanks and Regards,
Gopi M
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