Help Desk

Overview

On Site
$0 - $0
Contract - W2

Skills

call ticketing system
Windows
desktop PCs
Laptops
mobile devices
PC installations
printer setups

Job Details

Sentinel is seeking a Help Desk tech for one of its key partners. Are you a tech enthusiast with a knack for problem-solving. We are seeking an IT Support Specialist to be the go-to person for all day-to-day things IT. This role is pivotal in ensuring the seamless operation of our IT infrastructure, providing both on-site and remote support for a variety of equipment and user needs. This role is 100% onsite in Edwards, Co with occasional support onsite at neighboring locations.

Qualifications

  • 2 years of experience providing support for corporate computer systems and applications.
  • Experience managing call ticketing system, prioritizing and resolving tickets in line with service level agreements.
  • Ability to configure, image, and deploy Windows based desktop PCs, laptops, and mobile devices for users.
  • Coordinate and partner with IT staff on short-term projects, including PC installations, printer setups, hardware/software upgrades, and cabling.
  • Ability to commute to and support offsite locations as needed, including weekend and night shifts.
  • Oversee daily computer operations, ensuring the completion of tasks such as midnight processing and daily logs.
  • Document new procedures and update existing ones to maintain current and accurate records.
  • Perform additional duties as assigned, ensuring compliance with HIPAA regulations.
  • Legally authorized to work in the US without sponsorship
  • Must demonstrate a can-do attitude

We focus on candidates that display our ACE factor Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Compensation Range:

$20/hr-$28/hr

What you get:

We offer weekly competitive pay, medical, dental, vision, 401K and more.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.