Overview
Hybrid
Depends on Experience
Full Time
Accepts corp to corp applications
Able to Provide Sponsorship
Skills
Cisco Unified Communications Manager
Cisco Unity Connection
Cisco UCCX
Communication
Documentation
Cisco
Functional Requirements
Knowledge Transfer
Network
Process Modeling
Call Center
Productivity
Routing
Service Design
Technical Support
Telephony
Training
Unified Communications
Unity
Job Details
Title: Senior Systems Engineer
Location: Grand Rapids and Lansing, MI(Hybrid)
Duration: 12+ Months
Top Skills & Years of Experience
Cisco Unified Contact Center Express (UCCX): 5+ years
Cisco Unified Communications Manager (CUCM): 5+ years
Cisco Unity Connections (CUC): 5+ years
Clear and concise written and verbal communication is crucial to success and productivity in this role.
Required Skills
Skill Type
Skill Name
Certification Education License Other Skill
Cisco Unified Contact Center Express (UCCX): 5+ years
Cisco Unified Communications Manager (CUCM): 5+ years
Cisco Unity Connection (CUC): 5+ years
Job Description:
DTMB Network Services is seeking a Senior System Engineer resource to provide design, engineering, technical, implementation support, process design and service design package documentation for the Cisco Unified Contact Center Express (UCCX). There are enhanced call routing & call center agent/supervisor functional requirements that require a skilled technical engineering resource. This resource will provide Level 2 and 3 technical support, training and knowledge transfer to the Telephony Services staff. In addition, this resource will provide engineering and technical support for the Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection (CUC).
Required Technology Skill Set:
Cisco Unified Contact Center Express (UCCX): 5+ years
Cisco Unified Communications Manager (CUCM): 5+ years
Cisco Unity Connection (CUC): 5+ years
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.