Cargo Loss Prevention Analyst

Location: Hybrid Jacksonville

Schedule: Monday - Friday 8-5 rotating on call shifts

What work will you perform?

The Cargo Loss Prevention Analyst plays a critical role in reducing incidents of cargo damage, theft, or loss by supporting investigative efforts, enhancing processes, and educating internal and external partners. You will ensure cargo integrity by leveraging data, providing responsive support, and promoting preventative practices across the organization.

Essential Responsibilities:

• Serve as a point of contact for customers, carriers, departments, and owner-operators regarding cargo-related incidents
• Investigate, assess, and support the resolution of cargo issues
• Utilize critical thinking and problem-solving to analyze complex incidents
• Review and verify documentation; obtain missing information as needed
• Maintain records related to locks, seals, and cargo incident tracking
• Provide verbal coaching and assign training to agents and owner-operators on cargo prevention best practices
• Perform other duties as assigned

Required Minimum Experience and Education:

• High school diploma or GED required
• 2 years of experience in the transportation industry

Preferred Experience and Education:

• 1 year of experience in loss prevention
• 1 year of experience in data analysis

Knowledge, Skills, and Abilities:

• Proficiency in Microsoft Office
• Strong analytical and problem-solving abilities
• Excellent written and verbal communication skills
• Professional demeanor with strong interpersonal skills
• Ability to work independently and manage time effectively
• Well-organized with attention to detail