Operations Coordinator V

Summary:
The Monetization Partnerships team is looking for a strategic and operationally strong Partner Operations Manager. The person will work with key partners, support a data and analytics function, and help set the strategy for the Business Messaging team and partner management in the region. The Partner Operations Manager works to ensure a seamless experience for partners on our platform through deep product expertise and business analytics. Success in this position requires strong consultative sales and analytical skills, a focus on client service, excel at working with internal cross-functional partners, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines.

PARTNER OPERATIONS MANAGER, RESPONSIBILITIES
- Manage tactical execution tasks of WhatsApp Partnerships programs, including partner onboarding, MDF, partner payouts for various incentives and Opportunity Management on Salesforce.com
- Manage support tickets and escalations from partners, and ensure issues are resolved in a timely and efficient manner
- Assist in organizing and streamlining regular communications to partners, including surveys, marketing announcements, product updates, and pilot/research requests.
- Work with Engineering and Product teams to resolve and troubleshoot technical issues for partners when they arise
- Be the go to person for partners for any operational and sales related issues.
- Analyze data and insights to guide strategy, implementation and drive incremental usage of business messaging solutions.
- Serve as an internal expert in connecting teams to products, solutions engineering and operational solutions to guide partners and prospects to overcome technical and business challenges.
- Identify operational opportunities and help improve or innovate new processes to drive strategic growth and improve performance of WhatsApp partners.
- Proactively analyze and communicate metrics and vertical trends as they relate to business messaging.
- Work with program, deal desk and cross functional teams to develop right effective incentives and investments for strategic partners

MINIMUM QUALIFICATIONS
- 7+ years experience in operations, consulting, strategic partnerships, account, customer success or pre-sales roles.
- Experience storytelling through data, and communicating those insights to varied audiences and senior management internally and externally.
- Quantitative thinker with advanced Excel skills, experience with analyzing datasets and delivering actionable insights.
- Ability to manage complex work streams while maintaining strict attention to details.
- Passionate about problem-solving, going deep into an issue, and explaining the why and not just the what of a trend
- Willingness to get scrappy, and unafraid of dealing with dirty data
- A self-starter with a track record of taking initiative
- Experience working cross-functionally, and prioritizing projects and responsibilities on behalf of multiple stakeholders.
- Proven track record of delivering on quota and obtaining positive reviews

PREFERRED QUALIFICATIONS
- Experience in channel sales organizations with enterprise SaaS businesses.
- Cloud Infrastructure knowledge, example: VM load balancing, core optimization, database management.
- A preferred knowledge of SQL, relational databases, and/or statistical packages such as R, SAS, SPSS a plus.

Benefits Info:
Russell Tobin offers eligible employee s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

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