Engineer, Data Center Operations

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary
The Engineer 2 on our National Data Center Operations team plays a hands-on role in supporting and maintaining our data center infrastructure. Based onsite at our Northlake, IL facility, this position is responsible for the physical installation, repair, and decommissioning of hardware, as well as ensuring operational excellence across systems and environments. The ideal candidate will bring technical expertise, a proactive mindset, and a collaborative spirit to support high-availability operations.

Job Description

This Engineer 2, Engineer Operations works onsite in our Northlake, IL Data Center; the hours are Monday-Thursday 9am-8pm with a rotating on-call weekend schedule. This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Core Responsibilities

• Tier one support for break fix
• Perform physical installation, racking, stacking, and decommissioning of servers, network gear, and related hardware.
• Troubleshoot and repair incidents involving server and network equipment.
• Maintain and manage inventory of copper, fiber, and power cabling, as well as all deployed equipment using dcTrack.
• Label and organize equipment in compliance with NDCS standards.
• Monitor and maintain security protocols within the data center and raised floor environments, including Data Center FE escorts and security procedure compliance. Auditing of environment daily and monthly.
• Interface with vendors for equipment installation, maintenance, and troubleshooting.
• Lead and mentor team members on deployment methodologies and technical best practices.
• Support project planning including risk assessment, quality control, and scope management.
• Document and streamline methods and procedures for equipment deployment.
• Provide Tier I IT support and contribute to continuous improvement initiatives.
• Be available to support 24 x 4 shift schedule and weekend on-call.
• Travel occasionally as required.

Required Experience

• 2-3 years of experience deploying and installing switches, routers, and servers.
• Knowledge of layer one fiber optic troubleshooting
• 2-3 years of experience in High-Speed Data (HSD), Voice, IP, and Data Networking.
• Understanding of AC/DC power systems, including facility and cabinet based PDU, ATS, and UPS configurations.
• Working knowledge of HVAC systems and thermal architecture in data centers.
• Proven ability to plan installations, forecast infrastructure needs, and manage inventory.
• Familiarity with server and networking hardware across Unix, Linux, and Windows platforms.
• Experience documenting policies, procedures, and technical workflows.
• Strong analytical, problem-solving, and organizational skills.
• Excellent interpersonal and leadership abilities.
• Proficiency with Microsoft Office Suite.

Preferred Qualifications

• Advanced understanding of IP protocols (ARP, IP, TCP, DNS, SNMP).
• Experience with data center planning and engineering.
• Demonstrated success in adapting to change and making sound decisions under pressure.
• Strong customer service orientation and ability to build effective relationships across teams.
• Personal qualities including integrity, accountability, and enthusiasm for hands-on technical work.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills
Data Center Management, Inter-Team Communication, Taking Initiative, Troubleshooting

Compensation
Primary Location Pay Range: $70,960.68 - $106,441.02

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education
Vocational / Technical Inst.: Information Technology

Certifications (if applicable)

Relevant Work Experience
2-5 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.