Sales Technology Associate

Position Title: Sales Technology Associate
Client Location: Eagan, MN (Hybrid Onsite)
Department: Sales Technology Team
Project Duration: 6+ Months with Possible Extension

Job Description:

The Sales Technology team supports a range of tools used by agents, clients, and internal stakeholders. This role provides operational support for the team, including assistance with portal functionality, supporting agents and internal sales, and annual enrolment activities related to supported portals.
Responsibilities include providing support for users of Client portals managed by the Sales Technology team, managing inquiries through email, voicemail, and a ticketing system, ensuring timely and accurate responses.
This requires strong interpersonal skills to handle multiple tasks efficiently while collaborating with the Sales Technology team and interfacing with other groups such as sales, IT, external vendors, and subject matter experts.
Your Responsibilities:
Monitor and respond to inquiries via email, voicemail, and ticketing systems.
Track and manage support tasks using Microsoft Teams and ticketing tools.
Participate in user acceptance testing and reviews for annual renewal projects.
Make outbound calls and respond to access-related issues, including password resets, and high priority tickets.
Support Small Group sales processes, including data entry and ID card requests.
Attend meetings and contribute to assigned activities as needed.

Required Skills and Experience:
Strong analytical, problem identification and resolution skills.
Clear written and verbal communication skills and strong attention to detail.
Ability to deliver results and manage multiple priorities in a fast-paced, deadline-driven environment with shifting demands and high complexity.
Positive attitude and the ability to participate as part of a team to ensure plan compliance.
Strong application knowledge of Word, Excel, PowerPoint, Outlook, and Microsoft Teams.
2+ years of experience.

Preferred Skills and Experience:
Experience working with non-profit or healthcare organization.
Familiarity with healthcare products and services, including Medicare.
Experience or interest in technology platforms, business analysis, communications, or project management.