Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 1 year(s)
No Travel Required
Skills
Support
SAP CRM
Job Details
Role: SAP CRM Consultant
Location: Austin, TX (Onsite)
Experience: 10+ Years
Location: Austin, TX (Onsite)
Experience: 10+ Years
Experience
SAP CRM with 5 years hands-on experience.
Expected to have Project implementation/Rollout experience
Conduct business process workshops with client IT and Business team and end users to formulate business solutions for production support Issues and CRs.
Preparation of functional Specification, technical Enhancements, and approval from Business
Work/ Co-ordinate with ABAP, Basis and IS& T Development Team, Functional team for completion of developments/ enhancements
Preparation of the Test Plan, Test case and upload in HP ALM
Unit Testing and Integration testing of SAP CRM processes with third Party Tools for End-to-End Process validations.
Defect analysis and Issue Resolution - Fix the defects found in Unit Testing and Integration testing
System Downtime Impact Analysis
Executing the Test Scripts in Dev and Test Environments and documenting the defects.
Cut-Over, Go-Live and Warranty for Change Request and Incidents, Execution of Cut-over plan including client Communication
Status report on the Change Requests and Incidents.
Preparation of User training and User Manual
SAP Systems upgrade and Support Pack Enhancement Activities
Resolving of Issues with respect to master Data (Customer, Customer relationships, material, pricing procedure, condition records) creation in SAP ECC/S/4HANA and further Download to SAP CRM through Middleware
Working on the change request for B2B/B2C Marketing Campaigns (Automatic, Auto-dependency, Product use) and promotions in B2B, B2C online Store to support promotions
Creation of Digital catalogs for client products and assigning them to various business segments like major Accounts, reseller, education etc.
Resolving on Issue related to CRM Customer Group, Material Groups, sales organization mapping, integration issues with internal/external applications
Resolving issue related to Creation of Product Catalog and Assortments and integration with SAP Commerce.
Preparation of functional Specification, technical Enhancements, and approval from Business
Work/ Co-ordinate with ABAP, Basis and IS& T Development Team, Functional team for completion of developments/ enhancements
Preparation of the Test Plan, Test case and upload in HP ALM
Unit Testing and Integration testing of SAP CRM processes with third Party Tools for End-to-End Process validations.
Defect analysis and Issue Resolution - Fix the defects found in Unit Testing and Integration testing
System Downtime Impact Analysis
Executing the Test Scripts in Dev and Test Environments and documenting the defects.
Cut-Over, Go-Live and Warranty for Change Request and Incidents, Execution of Cut-over plan including client Communication
Status report on the Change Requests and Incidents.
Preparation of User training and User Manual
SAP Systems upgrade and Support Pack Enhancement Activities
Resolving of Issues with respect to master Data (Customer, Customer relationships, material, pricing procedure, condition records) creation in SAP ECC/S/4HANA and further Download to SAP CRM through Middleware
Working on the change request for B2B/B2C Marketing Campaigns (Automatic, Auto-dependency, Product use) and promotions in B2B, B2C online Store to support promotions
Creation of Digital catalogs for client products and assigning them to various business segments like major Accounts, reseller, education etc.
Resolving on Issue related to CRM Customer Group, Material Groups, sales organization mapping, integration issues with internal/external applications
Resolving issue related to Creation of Product Catalog and Assortments and integration with SAP Commerce.
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