Desktop Support Specialist

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more; including internationally in Mexico and India.

Our Solutions team is seeking Desktop Support Technician to support our global media & entertainment client as they move into their new office in Times Square. We are seeking a highly skilled and client facing Technician to join our growing team. You will be responsible for supporting over 1,500 employees with all deskside support issues including SSO, O365, Outlook, Slack, Teams, mobile devices, network connectivity, etc. You will be onsite 4-5 days per week and handle all troubleshooting onsite with potential for supporting Hypercare model for remote support.

This role requires a keen eye for detail, excellent client-facing personality, organizational skills, and the ability to work efficiently in a fast-paced environment.

We have a direct relationship with our client and are setting up interviews immediately for this great opportunity to make an impact and deliver. If you love working with clients face to face for technical support, and thrive in the perfection that comes with a clean set up, we'd love to hear from you!

Responsibilities

• Ensuring appropriate access to internet, networks, WiFi and printers


• Perform quality checks to ensure all equipment is functioning correctly.


• Track and maintain IT hardware.


• Report any challenges or roadblocks immediately to the manager.


• Facilitate Device deployment activities, tracking assets, handing out new devices (mobile and laptop)


• Support the SSO registration process for new and transferred employees


• Troubleshoot any tech issues related to new devices, workstations, printers


• Support both Mac and PC hardware and software issues


• Ensure all Office 365, Outlook, Teams, and other applications like Zoom are properly set up on all devices and properly functioning


• Conference room AV support

Required Experience

• Familiarity with Windows 10 and Mac OS environments.


• Experienced supporting Microsoft O365, SSO, and authentication support


• Ability to troubleshoot network and cable connectivity issues.


• Proficiency in installing and updating drivers and software.


• Excellent organizational and time management skills.


• Strong attention to detail and ability to work independently.


• Excellent communications and customer service skills.


• Reliability and promptness.


• Ability to lift up to 50 pounds, carry items, walk long distances, and bend under desks.

Additional Details
The base range for this contract position is $30-35/per hour, depending on experience. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered.

About Us
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.

Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.

Check out more at ; and reach out today to explore opportunities to grow together!