Overview
On Site
Full Time
Skills
3PL
Continuous improvement
Customer experience
Cost reduction
Capacity management
Product management
Customer service
Customer facing
Program management
Microsoft Office
Operations
Leadership
Innovation
Electronics
Creativity
Management
Electronic commerce
Reporting
KPI
Forecasting
Finance
IMPACT
Storage
Promotions
Partnership
Policies
Dashboard
Logistics
MBA
Productivity
Microsoft
Microsoft Excel
Privacy
AIM
Law
Job Details
Position Summary
Sr. Manager Trade-In Operations Plano TX 75023
For decades, Samsung has been leading the charge on innovation. We see beauty in achieving excellence and our passion for change fuels our discoveries, inventions, and breakthrough technology. We believe that technology can, and should, make the world a better place, so we create new possibilities for people everywhere, push the limits of what's possible, and constantly innovate.
At Samsung Electronics America, we take pride in the creativity and diversity of our talented people - they are at the forefront of everything we do. Their skillset and mindset drive our continued success. Only the resilient and resourceful thrive in the daily dose of the unexpected at Samsung. We unapologetically push to achieve unforeseen potential in everything we do, both at the workplace and home. We fearlessly face challenges head-on, conquer the unconquerable, and live comfortably in the uncomfortable zone. Together we make the impossible possible. As at Samsung, we Own the Unknown.
Are you ready to #OwnTheUnknown? Join us.
The Samsung direct-to-consumer eCommerce team is looking for a Sr. Manager to lead the best-in-class operations of the trade-in platform.This role is responsible for managing the operations of the trade-in program, including monitoring program operations, tracking and reporting on operational KPIs, forecasting volume and monthly financial impact, and managing 3PL relationships. As the key stakeholder in the physical and systematic operation of the program, this role is directly responsible for the optimal movement of devices through the trade-in lifecycle and all the processes in place to support it. A successful candidate will be able to drive continuous improvement, identify opportunities for improved customer experience and cost savings, and ensure seamless operations.
Role and Responsibilities
Responsibilities:
Skills & Experience:
#LI-VL1
Skills and Qualifications
* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here .
At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.
* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team ) or for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.
Sr. Manager Trade-In Operations Plano TX 75023
For decades, Samsung has been leading the charge on innovation. We see beauty in achieving excellence and our passion for change fuels our discoveries, inventions, and breakthrough technology. We believe that technology can, and should, make the world a better place, so we create new possibilities for people everywhere, push the limits of what's possible, and constantly innovate.
At Samsung Electronics America, we take pride in the creativity and diversity of our talented people - they are at the forefront of everything we do. Their skillset and mindset drive our continued success. Only the resilient and resourceful thrive in the daily dose of the unexpected at Samsung. We unapologetically push to achieve unforeseen potential in everything we do, both at the workplace and home. We fearlessly face challenges head-on, conquer the unconquerable, and live comfortably in the uncomfortable zone. Together we make the impossible possible. As at Samsung, we Own the Unknown.
Are you ready to #OwnTheUnknown? Join us.
The Samsung direct-to-consumer eCommerce team is looking for a Sr. Manager to lead the best-in-class operations of the trade-in platform.This role is responsible for managing the operations of the trade-in program, including monitoring program operations, tracking and reporting on operational KPIs, forecasting volume and monthly financial impact, and managing 3PL relationships. As the key stakeholder in the physical and systematic operation of the program, this role is directly responsible for the optimal movement of devices through the trade-in lifecycle and all the processes in place to support it. A successful candidate will be able to drive continuous improvement, identify opportunities for improved customer experience and cost savings, and ensure seamless operations.
Role and Responsibilities
Responsibilities:
- Managing a team that monitors and runs day to day program operations that include the shipment, intake, triage, storage, and disposition of program devices
- Directing forecasting and capacity planning activities with internal stakeholders and 3PL partners
- Defining, monitoring, and addressing operational SLAs and KPIs
- Managing 3PL partners, evaluating performance, and addressing issues
- Establishing operational & systematic SOPs and processes
- Identifying, prioritizing, and pursuing business, logistical, and operational opportunities and improvements
- Designing, implementing, and improving program features, promotions, and processes in partnership with cross-functional internal partners in business, product management, engineering, and customer service
- Owning, creating, and revising program policies and key customer-facing literature & communications
- Creating & maintaining relevant reporting & dashboards
- Monitoring & mitigating risk of program losses
Skills & Experience:
- Bachelor's Degree with 10+ years of experience in trade-in / logistics / returns operations with emphasis on program management
- MBA from top university preferred
- Strong leader, able to deliver results by partnering with stakeholders across all levels of the organization
- Demonstrated experience driving business execution and operational improvement, working with both technical and non-technical teams
- Self-starter, able to proactively identify opportunities and lead teams to implement
- Demonstrated success in a high-pressure and fast-paced environment with the ability to respond to changing priorities without loss in performance or productivity
- Ability to lead cross-functional teams and drive influence across many levels of the organization
- Microsoft Standard Office Suite and advanced expertise in PowerPoint and Excel
#LI-VL1
Skills and Qualifications
* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here .
At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.
* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team ) or for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.