IT Software Project Coordinator - Onsite

Title: IT Software Project Coordinator - Onsite

Mandatory skills:

project coordination,
ServiceNow,
Microsoft Suite, Google, Google Suite,
customer service, customer support,
IT ticketing, service desk, asset management systems,
software licensing, asset management, asset life cycle management, software assets, software requests,
software acquisition, software purchase, software licenses, software usage, software change management,
business resources, technical resources, technical assistance, IT concepts, IT practices, IT procedures, IT standards, IT strategy,
Monitor, compliance, troubleshooting, research, analysis, email, communication, collaboration, documentation, multitask, negotiation, budget, organizational, problem solving

Description:

Role & Responsibilities:
Manages software acquisition, including negotiation, budget and administration of software purchases, ensuring compliance with licensing agreements and managing renewals.
Monitor software licenses and usage, including compliance with organizational needs and requirements while maintaining accurate entitlement records and license inventories.
Administer software change management, collaborating with vendors and suppliers and service providers for support aligned with IT standards and strategy.
Manage, Maintain and coordinate software assets for existing approved software.
Respond to requests for technical assistance via phone, chat or email for Software assets.
Assist in facilitating software requests for existing approved software.
Research questions using available information resources.
Advise user on appropriate action.
Follow Information Technology process, standard, governance and procedures.
Follow up with customers and users to ensure complete resolution of issues.
Identify and escalate situations requiring urgent attention.
Track and route problems and requests and document resolutions.
Works cross functionally to prepare, distribute and communicate software status, solve problems and implement changes.

Qualifications & Educational Requirements:
General knowledge of the organization's policies and procedures
General knowledge of software licensing and asset management methodologies and tools
Knowledge of technology asset life cycle management processes
Ability to maintain accurate documentation and records.
Demonstrated ability to work collaboratively in teams and across organizations
Demonstrated ability to balance, prioritize and organize multiple tasks
1-2 years of experience in project coordination
Experience with ServiceNow
Experience with Google Suite

Skills:
Familiar with IT ticketing, service desk, and asset management systems
Working knowledge of fundamental operations of relevant software, applications and collaboration tools such as Google and Microsoft suite.
Related experience and training in troubleshooting and providing customer support
Experience researching, analyzing and interpreting data and numbers (license counts, license costs and division)
Knowledge and experience of customer service practices, including communication skills.
Ability to work independently and maintain levels of productivity
Being detail-oriented and capable of delivering a high level of accuracy
Collaborative skills- demonstrated ability to form strong partnerships with both business and technical resources
Familiar with a variety of IT concepts, practices, and procedures

Notes:
Onsite
At this time position will be fully onsite but could change to hybrid.
8:00 AM - 5:00 PM

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.

Contact Details :

VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008