Technical Support Specialist (Pharmacy E-Commerce) ** Largely Remote **

Overview:

Our client, a Global Fortune 50 organization and one of the world s largest distributors of healthcare systems, medical supplies & pharmaceutical products, seeks an accomplished Technical Support Specialist (Pharmacy E-Commerce).

*** Candidate must be authorized to work in USA without requiring sponsorship ***

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Location: Fort Worth, TX 76177

Duration: 8 months contract w/ possibility of extension or conversion to FTE role

Notes:

• The work is remote from home, but candidate will be required to work in the office as needed for training and for meetings. The initial training is all in the office for the first 2 weeks. Candidate is required to be present in the office each day for first 2 weeks.
• Work Schedule: OSW schedules are assigned based on training exam performance, with top performers receiving first choice. Typical shifts are listed below, though schedules may be adjusted as business needs require. Each shift includes a 30-minute lunch and two paid 15-minute breaks. Currently, weekend shifts are not standard but may be assigned if needed. Shift Options (CST): 7:00 AM 3:30 PM / 8:00 AM 4:30 PM / 9:00 AM 5:30 PM / 10:00 AM 6:30 PM.
• Perks to the assignment: Working from home. Candidates will receive gratis time in lieu of awards for Mpower or bonus that we consider incentive pay. Can participate in luncheons and meetings where food is provided as well. Cross training may be provided but we want this team to focus on inbound calls.

Job Description:

• The Technical Support Technician will provide second-level support for wholesale e-commerce platform used by Pharma and MPB customers to order medications and manage pharmacy operations.
• This role is part of the CxO Technical Support team and is responsible for resolving technical issues, enabling CSOS certificates, and delivering a seamless customer experience.
• Provide remote technical support including ordering systems, handheld devices, and CSOS certificate activation.
• Diagnose and resolve technical issues via phone, email, and chat support channels.
• Document, track, and monitor issues using Salesforce to ensure timely resolution.
• Escalate recurring or high-impact issues to Business Analysts and Team Leads.
• Deliver technical training and guidance to customers and internal staff.
• Support proactive outreach initiatives such as PCD (Pharmacy Customer Data) and CSOS onboarding.
• Maintain high standards of customer service and contribute to one-call resolution goals.
• Meet departmental KPIs including call quality, service levels, schedule adherence, and attendance.

Qualifications:

• 2+ years of experience in a help desk or technical support role.
• Familiarity with Company s Connect or similar healthcare ordering platforms.
• Experience with remote desktop troubleshooting and mobile device support.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Proficiency in Salesforce, MS Word, Excel, Outlook, and PowerPoint.
• Ability to work independently and manage multiple inbound support queues.
• Strong attention to detail and customer service orientation.

Preferred (nice to haves):

• Experience creating and running reports or dashboards in Enterprise Reporting and Analysis.
• Knowledge of KCS (Knowledge-Centered Service) methodology.
• Prior experience supporting CSOS certificate processes and pharmacy data systems.

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I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

Satwinder Sat Singh

Lead Technical Recruiter

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.