Payment Operations Analyst III

Company Summary

DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network .

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.

Department Summary

Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit teams work behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.

Job Duties and Responsibilities

A Payment Operations Analyst III will serve as the Subject Matter Expert of DISH Wireless Payments within Billing and Credit for all projects, & payment related projects, initiatives, and escalations tied to Dish Wireless payment operations as we undergo a period of rapid growth and expansion. A successful candidate will have a strong focus on communication, the ability to manage multiple processes and work streams, and successfully advocate for improving the payment experience for our customers. Also, this candidate will work on various lines of business within Dish Wireless, performing payment acceptance, financial analysis, and process automation initiatives.

Key Responsibilities:

• Serve as a Subject Matter Expert and fully understand processes and their impact on the overall Dish business; analyze, identify, and implement potential process and systems enhancements to create efficiencies and reduce resource allocation for routine tasks, procedures, and reports; assist in the completion of projects and using discretion to determine the methods to meet established goals
• Own and drive strategic initiatives to report on payment performance, identify trends of declines, and push for solutions internally and with our payment partners
• Evaluate business opportunities to determine and implement initiatives for business needs and departmental goals
• Influence cross-functional teams, including executive level, with effective communication around project goals and team needs to ensure B&C can implement new processes & functionalities successfully
• Responsible for the customer experience from a payment perspective, by continually optimizing the payment experience end-to-end
• Serve as POC & SME for internal and external partners for the wireless payment's tasks and responsibilities

Skills, Experience and Requirements

Education and Experience:

• Bachelor's Degree or equivalent from a four-year College or technical school, preferably in Accounting, Business Administration, Economics, Finance, Mathematics, or Statistics, and at least 3 years of related experience, or equivalent combination of education and experience OR Master's Degree with at least 1 year of related experience

Skills and Qualifications:

• Proven ability to work independently with limited supervision while producing results toward operational goals
• Experience working in or with payment gateways/processors and demonstrated knowledge of card payment acceptance processes is preferred
• Intermediate to advanced knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to Macros
• Experience with SQL OR demonstrated ability to successfully communicate with and work alongside technical teams (Data Analysts, Front and Back-end Developers, API Architects, etc.)
• Proficiency with Microsoft Office Applications (Outlook, Word, PowerPoint) and Google Suite
• Strong written and verbal communication skills
• Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments

Salary Ranges

Compensation: $63,150.00/Year - $90,000.00/Year
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

This will be posted for a minimum of 3 days or until the position is filled.