Overview
On Site
28/hr - 40/hr
Full Time
Skills
Remote Support
Technical Support
Asset management
Remote access
Microsoft Office
Mobile devices
Service management
IT management
Issue tracking
Functional testing
Problem analysis
Active Directory
JIRA
Problem solving
Critical thinking
Customer service
Computer science
Electronic commerce
Management
Leadership
Recruiting
Onboarding
Training
Computer hardware
Administration
Slack
Printers
Reporting
Help desk
Communication
Documentation
Software deployment
Network
Testing
iPhone
Mobile device management
Educate
Adaptability
Multitasking
Military
Supervision
System integration testing
Job Details
Seeking a Sr. Technical Support Specialist for a contract opportunity in Salt Lake City, Utah.
The Sr. Technical Support Specialist will work with the Sr. IT Manager to set up and support employees including New Hire setups and support. Along with helping to manage BRCC systems to support our end users. This Role will assist in the Management of Key IT systems and will assist in the tracking of all
assets. This role will take the lead position on various projects and IT initiatives as needed and will be
responsible for the outcome and success of projects. On-call rotation is required for all team members.
Leadership and Functional Responsibilities:
? Work closely with HR and hiring managers to support employee onboarding and offboarding in a timely
manner
? Maintain asset management
? Provide technical assistance and training to staff on using hardware and software programs including
remote access
? Support and maintain user accounts including rights, security, and system groups
? Maintain user account administration across multiple systems and platforms, including but not limited to,
Google Workspace, Office 365, Slack/Teams, and more.
? Maintain/Update/Upgrade PCs, MACs, printers, mobile devices, and related auxiliary systems.
? Self-manage tickets in Jira Service Management and report on issues and solutions to IT management
? Resolves and responds to employees Helpdesk calls/texts and communication after-hours for urgent
issues, including on site.
? Documents work in ticketing system, comments, and updates any follow up and work completed.
? Learn and use company software programs
? Troubleshoot, investigate and document system configuration and performance anomalies
? Work with vendor/internal developers to resolve all performance anomalies
? Perform functional testing, interpretation, and analysis of test results
? Responsible for the deployment of all related software and hardware
? Perform ad hoc maintenance requests
? Develop and improve documentation to support problem analysis and resolution
? Troubleshoot users' issues and resolve problems
? Assist Infrastructure Team with troubleshooting network issues and network upgrades on site as necessary,
to include after-hours testing and releases as needed
? Participate in troubleshooting and supporting security camera and equipment on site in relation with the
Security Team
? All other duties as assigned
? Travel as needed
Education and Skill Requirements
? Experience with PC and Mac/iPhone support
? Experience with JAMF/Intune and MDM management
? Experience with Google Workspace, Microsoft AD and Office 365 administration
? Experience with Atlassian/Jira ticketing system or other helpdesk ticketing system, processes, and
procedures
? Excellent Problem Solving and critical thinking skills
? Able to communicate effectively
? Experience troubleshooting technical issues
? Willingness to learn and self-educate
? Passion for customer service
? Easily adaptable
? Ability to multitask and manage time
? Work both independently and in teams as needed
? Both Written and verbal communication skills
? Requires a Bachelor's Degree in Computer Science OR
? 8-10 Years' experience in a technical support role
? 1+ Years troubleshooting network connection issues
? US Military or Veteran a plus
Supervisory Responsibility
Position Type/Expected Hours of Work/Physical Requirements
This is a full-time position and may require long hours and may require weekend and nights work per events
? While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use
hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer
equipment
? Specific vision abilities required by this job include close vision requirements due to computer work
? Light to moderate lifting is required
? Ability to uphold the stress of traveling
? Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.
? Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
? Ability to work in a confined area.
? Ability to sit at a computer terminal for an extended period of time.
The Sr. Technical Support Specialist will work with the Sr. IT Manager to set up and support employees including New Hire setups and support. Along with helping to manage BRCC systems to support our end users. This Role will assist in the Management of Key IT systems and will assist in the tracking of all
assets. This role will take the lead position on various projects and IT initiatives as needed and will be
responsible for the outcome and success of projects. On-call rotation is required for all team members.
Leadership and Functional Responsibilities:
? Work closely with HR and hiring managers to support employee onboarding and offboarding in a timely
manner
? Maintain asset management
? Provide technical assistance and training to staff on using hardware and software programs including
remote access
? Support and maintain user accounts including rights, security, and system groups
? Maintain user account administration across multiple systems and platforms, including but not limited to,
Google Workspace, Office 365, Slack/Teams, and more.
? Maintain/Update/Upgrade PCs, MACs, printers, mobile devices, and related auxiliary systems.
? Self-manage tickets in Jira Service Management and report on issues and solutions to IT management
? Resolves and responds to employees Helpdesk calls/texts and communication after-hours for urgent
issues, including on site.
? Documents work in ticketing system, comments, and updates any follow up and work completed.
? Learn and use company software programs
? Troubleshoot, investigate and document system configuration and performance anomalies
? Work with vendor/internal developers to resolve all performance anomalies
? Perform functional testing, interpretation, and analysis of test results
? Responsible for the deployment of all related software and hardware
? Perform ad hoc maintenance requests
? Develop and improve documentation to support problem analysis and resolution
? Troubleshoot users' issues and resolve problems
? Assist Infrastructure Team with troubleshooting network issues and network upgrades on site as necessary,
to include after-hours testing and releases as needed
? Participate in troubleshooting and supporting security camera and equipment on site in relation with the
Security Team
? All other duties as assigned
? Travel as needed
Education and Skill Requirements
? Experience with PC and Mac/iPhone support
? Experience with JAMF/Intune and MDM management
? Experience with Google Workspace, Microsoft AD and Office 365 administration
? Experience with Atlassian/Jira ticketing system or other helpdesk ticketing system, processes, and
procedures
? Excellent Problem Solving and critical thinking skills
? Able to communicate effectively
? Experience troubleshooting technical issues
? Willingness to learn and self-educate
? Passion for customer service
? Easily adaptable
? Ability to multitask and manage time
? Work both independently and in teams as needed
? Both Written and verbal communication skills
? Requires a Bachelor's Degree in Computer Science OR
? 8-10 Years' experience in a technical support role
? 1+ Years troubleshooting network connection issues
? US Military or Veteran a plus
Supervisory Responsibility
Position Type/Expected Hours of Work/Physical Requirements
This is a full-time position and may require long hours and may require weekend and nights work per events
? While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use
hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer
equipment
? Specific vision abilities required by this job include close vision requirements due to computer work
? Light to moderate lifting is required
? Ability to uphold the stress of traveling
? Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.
? Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
? Ability to work in a confined area.
? Ability to sit at a computer terminal for an extended period of time.