Overview
Skills
Job Details
Description of Work & Skills Desired
Seeking one ServiceNow Developer that will be responsible for the design and implementation of technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and the Organization. The ideal candidate is a technical expert in ServiceNow and takes pride in designing best in class solutions that push the boundaries of platform capability. Understanding best practice configuration principles within ServiceNow and have an adept understanding of the delicate balance between configuration and customization and the risks posed to the platform are critical for this role.
Preferred Skills
5+ years of experience working in a waterfall and agile development.
5+ years of experience with ServiceNow ITSM, ITOM, ITBM, PPM, Service Portal, and Employee Portal modules.
Ability to work individually or with a team.
CSA, CAD, CIS ITSM, CIS ITOM, or CTA preferred certifications.
Experience supporting the customization, administration, and configuration of the ServiceNow tool.
Experience with documentation software (e.g., Microsoft Word, Excel, Project, Jira, PowerPoint, Visio).
Experience with HTML5, CSS, AngularJS, JavaScript, Web Services, PowerShell, Shell Script, Jelly, and Glide APIs.
Configuration/customization experience on various ITSM, ITOM, ITBM, and Core ServiceNow platform capabilities.
Experience with Automated testing Framework and Guided Tour Designer.
Protocol: TCP/IP, Ethernet, FTP, SSH, T1, Firewalls.
Experienced with databases from SQL to NoSQL databases tools.
Experience with Vancouver release.
Experience with BACCM.
Hands on experience building and using APIs in the ServiceNow platform.
Experience with RDBMS tools, data modeling, and CSDM.
Experience with CMDB, Discovery, Orchestration, Service Mapping tools in ServiceNow platform.
Experience with Asset Management, Event Management, Scoped Applications, Performance Analytics.
Prior experience with integrating ServiceNow to other applications and ability to adapt existing methods and procedures to create possible solutions to complex problems.
Ability to plan resource requirements from high level specifications and the ability to convert them to technical specifications.
Work with external non-full-time staff and manage their time accordingly and maintain good working relationship.
Strong communications skills and the ability to explain complex concepts in plain language.
Experience working in a large government agency
Working knowledge of Discovery and Application Dependency mapping with tools such as Application Dependency Mapping (ADM), SolarWinds Server & Application Monitor, Dynatrace or Device42
Working knowledge of ITIL Foundations concepts
ITIL v3 Foundation Certification
Understanding of SDLC and Agile development