Overview
On Site
Full Time
Skills
Professional Development
Financial Services
Customer Support
Process Mapping
Documentation
Dashboard
Customer Analysis
Process Improvement
Data Analysis
Optimization
Collaboration
Workflow
Customer Service
Finance
Mortgage
Business Analytics
Operations Management
Microsoft Excel
SQL
Tableau
Microsoft Power BI
Analytical Skill
Problem Solving
Conflict Resolution
Communication
Customer Experience
Continuous Improvement
ICE
Microsoft Exchange
Job Details
Overview
Job Purpose
The ICE Internship Program offers a dynamic opportunity to combine hands-on, impactful work on projects that shape our business, alongside practical career and professional development. You'll build meaningful connections, strengthen your interpersonal skills, and contribute in ways that truly make a difference.
Beyond your day-to-day responsibilities, you'll participate in weekly sessions led by industry leaders, connect with fellow interns, and deepen your understanding of the financial services, technology, and mortgage industries.
The Client Support Analyst Intern will support process mapping and documentation, analyze operational metrics, develop dashboards, recommend process improvements, and conduct voice of the customer analysis.
Responsibilities
Knowledge and Experience
Internship Program Schedule
To accommodate varying academic calendars, the ICE Internship Program offers two schedule options:
Candidates will be asked to select their preferred session during the application process.
Please Note: Interns must be available to work full-time, five days a week, at our Jacksonville office for the entire duration of one of the designated program schedules. Partial participation or alternate dates cannot be accommodated.
#LI-SH2
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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
Job Purpose
The ICE Internship Program offers a dynamic opportunity to combine hands-on, impactful work on projects that shape our business, alongside practical career and professional development. You'll build meaningful connections, strengthen your interpersonal skills, and contribute in ways that truly make a difference.
Beyond your day-to-day responsibilities, you'll participate in weekly sessions led by industry leaders, connect with fellow interns, and deepen your understanding of the financial services, technology, and mortgage industries.
The Client Support Analyst Intern will support process mapping and documentation, analyze operational metrics, develop dashboards, recommend process improvements, and conduct voice of the customer analysis.
Responsibilities
- Support process improvement, data analysis, and client experience optimization
- Collaborate closely with operations leaders and cross-functional stakeholders
- Analyze workflows to identify efficiencies and areas for enhancement
- Support strategic projects that enhance client service and streamline operations to improve satisfaction
- Perform additional duties and contribute to projects as assigned
Knowledge and Experience
- Must be currently enrolled in a degree program at an accredited university, be at least advancing to their junior year of study, and pursuing a degree in Finance, Mortgage Industry, Business, Analytics, Operations Management, or a related field
- Proficient in Microsoft Excel; experience with SQL, Tableau, or Power BI is a plus
- Strong analytical, organizational, and problem-solving skills
- Excellent communication skills with the ability to clearly document processes and insights
- Demonstrated interest in client experience, operations, and continuous improvement
Internship Program Schedule
To accommodate varying academic calendars, the ICE Internship Program offers two schedule options:
- Option 1: May 18, 2026 - August 7, 2026
- Option 2: June 8, 2026 - August 21, 2026
Candidates will be asked to select their preferred session during the application process.
Please Note: Interns must be available to work full-time, five days a week, at our Jacksonville office for the entire duration of one of the designated program schedules. Partial participation or alternate dates cannot be accommodated.
#LI-SH2
-
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.