Overview
On Site
USD 25.00 per hour
Full Time
Skills
Multitasking
ROOT
Reasoning
Customer Relationship Management (CRM)
Communication
Microsoft Office
Microsoft Excel
Microsoft PowerPoint
Microsoft Visio
Microsoft Outlook
Technical Support
Criminal Justice
Analytical Skill
Customer Facing
Workflow
Research
Problem Solving
Data Analysis
Job Details
Date Posted: 08/08/2025
Hiring Organization: Rose International
Position Number: 486706
Industry: Government/Staffing
Job Title: Technical Support Analyst
Job Location: North Chesterfield, VA, USA, 23225
Work Model: Onsite
Shift: Monday through Friday, 8:30am to 5:00pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 11
Min Hourly Rate($): 25.00
Max Hourly Rate($): 28.00
Must Have Skills/Attributes: Microsoft Excel, Microsoft PowerPoint, Multitask, VISIO
Experience Desired: Data analysis will often be required to identify and resolve problems (2 yrs)
**C2C is not available**
Job Description
Required / Desired Skills
Advanced computer skills: 5 Years
Ability to multitask: 5Years
Ability to determine root cause of problems and implement solutions, and resolve issues by gathering and analyzing data, reasoning logically: 5 Years
Customer relations skills: 5 Years
Good verbal and written communication skills: 5 Years
Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook): 5 Years
ABOUT THE ROLE:
The Technical Support Analyst will support new job applicant background check and employment background check program that uses criminal justice data to help employers assess if an applicant is qualified for a position or if the employee remains qualified after the employee was involved with a criminal justice event. The incumbent will apply advanced computer and analytical skills to research and resolve customer facing automated workflow problems. This includes tracking background requests and subsequent processing to ensure processing occurs in a timely and accurate manner. When problems are identified, the incumbent is responsible for researching and resolving problems. Data analysis will often be required to identify and resolve problems. The incumbent will prepare briefings, reports, and evaluations on system efficiency, and perform other duties as assigned.
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 486706
Industry: Government/Staffing
Job Title: Technical Support Analyst
Job Location: North Chesterfield, VA, USA, 23225
Work Model: Onsite
Shift: Monday through Friday, 8:30am to 5:00pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 11
Min Hourly Rate($): 25.00
Max Hourly Rate($): 28.00
Must Have Skills/Attributes: Microsoft Excel, Microsoft PowerPoint, Multitask, VISIO
Experience Desired: Data analysis will often be required to identify and resolve problems (2 yrs)
**C2C is not available**
Job Description
Required / Desired Skills
Advanced computer skills: 5 Years
Ability to multitask: 5Years
Ability to determine root cause of problems and implement solutions, and resolve issues by gathering and analyzing data, reasoning logically: 5 Years
Customer relations skills: 5 Years
Good verbal and written communication skills: 5 Years
Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook): 5 Years
ABOUT THE ROLE:
The Technical Support Analyst will support new job applicant background check and employment background check program that uses criminal justice data to help employers assess if an applicant is qualified for a position or if the employee remains qualified after the employee was involved with a criminal justice event. The incumbent will apply advanced computer and analytical skills to research and resolve customer facing automated workflow problems. This includes tracking background requests and subsequent processing to ensure processing occurs in a timely and accurate manner. When problems are identified, the incumbent is responsible for researching and resolving problems. Data analysis will often be required to identify and resolve problems. The incumbent will prepare briefings, reports, and evaluations on system efficiency, and perform other duties as assigned.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.