Job Title: IT - Customer Support Analyst

Duration: 6 Months

Location: Miami, FL, USA

Pay Range: $20 per hour

Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making Intelliswift one of the most reliable partners in IT and Talent solutions. We specialize in delivering world-class Digital Product Engineering, Data Management and Analytics, and Staffing Solutions services to Fortune companies, SMBs, ISVs, and fast-growing startups.

Description of responsibilities:

Location: 4 days onsite at the Miami office with flexibility for 1 day remote.
Please add candidate location on resume!
Required: Bi-lingual (Spanish/English), Portuguese nice to have.
Associate Tech Support Agent:
Interpret, evaluate and resolve (if possible), incoming requests via the telephone, email, web, etc. supporting network and email connectivity, computer operating systems, hardware and software applications, internally developed applications, mainframe and midrange operations. Analyzes simple inquiries and determines appropriate resolution or escalation. Alerts management and team members when a major problem is suspected. Provides input on procedures and makes suggestions for improvements. Performs related duties as assigned or requested.
Responsibilities
Act as a point of contact for resolution of technology-related issues for customers. Interact with customers and co-workers to diagnose and resolve problems and document customer requests in call tracking system. Troubleshoot, analyze, resolve, track, escalate and accurately document basic software, hardware and simple technical problems. Provide input and update knowledgebase as necessary. Adhere to established policies and procedures. Make sound business decisions, under direction by following documented procedures.
Qualifications
Strong customer service skills
Technical aptitude with PC literacy skills
Basic knowledge of Windows Operating Systems
Good problem solving skills and decision making ability
Strong enthusiasm and desire to learn
Work well in a team environment
Strong written and verbal communication skills
Ability to learn and apply technical information in a fast paced, demanding work environment
Effective listening skills
Ability to follow policies and procedures; attention to detail
Self motivation and organization
Associate degree in Computer Science or a related discipline preferred, and at least one year of experience in IT or related field or an equivalent combination of education and work experience

Intelliswift is committed to fair and equitable compensation practices. The range provided for this position is determined by various factors including, but not limited to, relevant work experience, skills, certifications, and location. Intelliswift offers medical insurance, dental insurance, vision insurance, supplemental life and AD&D insurance, and any other benefits per state law.

Equal Employment Opportunity Statement Intelliswift celebrates a diverse and inclusive workforce. We offer equal employment opportunities to all applicants and employees. All qualified applicants will be considered regardless of race, color, sex, gender identity, gender expressions, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other protected basis under the law.

Americans with Disabilities Act (ADA)

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact Intelliswift Human Resources Department

Other Employment Statements
Intelliswift participates in the E-Verify program.

Learn More For information on Intelliswift Software, Inc., visit our website at .