Major Incident Manager

Overview

Hybrid
Depends on Experience
Contract - W2
Contract - 12 Month(s)

Skills

IT Service Management
COBIT
Communication
Conflict Resolution
IT Consulting
IT Infrastructure
ITIL
KPI
Stakeholder Management
Tier 1
Availability Management
Leadership
Microsoft
Product Development
SAP BASIS
Management
Analytical Skill
Law

Job Details

Job Title: Major Incident Manager
Location: Urbana, MD
Work Schedule: Full-time

Required Skills:

  • 10+ years of experience in IT Service Management or Operations Center roles, with a minimum of 7 years in a major incident or similar leadership position.
  • Deep understanding of ITSM frameworks including ITIL, COBIT, and their practical application in incident, problem, and availability management.
  • Demonstrated experience in managing large-scale incidents in a complex IT environment with multiple stakeholders.
  • Strong technical understanding of IT Infrastructure, systems, and architectures.
  • Proven experience working with and managing Tier 1 third-party suppliers during incidents.
  • Exceptional communication, conflict resolution, and stakeholder management skills.
  • Analytical mindset with experience in using performance data and KPIs for service improvements.

We represent Logisoft Technologies, Inc. with pride; We present ourselves as a premiere Technology, Consulting, Product Development, and Software Services Company.

Our Head Office is located in South Plainfield, NJ, and Our Offices location is in Hyderabad, INDIA & Accra, GHANA.

We are Microsoft Official Partners - A Microsoft Certified Partner that helps customers with a range of IT projects and specific IT solutions.
We started our journey in the year 2008. In the past 17+ years, we have acquired the trust of many IT market leaders.

LOGISOFT Technologies is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, national origin, ancestry, disability, marital status, or any other legally protected basis under federal, state or local law.
Interested candidates can apply directly to this posting or they can reach

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