Service Desk Technician

Job Title: Technical Support Specialist

Location: Frankfort, KY
Schedule: Monday-Friday, 8:00 AM - 5:00 PM

Overview

We are seeking a skilled Technical Support Specialist to provide hands-on support for hardware, systems software, and application software for one of our clients based out of Frankfort, KY. This role involves equipment and software installation, upgrades, data conversions, system utilities, and change control. The specialist will also coordinate issue resolution and escalate problems to appropriate support teams when necessary.

Key Responsibilities

• Diagnose and resolve hardware and software issues prior to deployment
• Troubleshoot defective equipment and application-related problems
• Support installation and maintenance of IT infrastructure
• Maintain system documentation and data dictionaries
• Collaborate with other technical teams to ensure seamless support delivery

Required Knowledge & Experience

• Proficiency in identifying and resolving hardware and software issues
• Familiarity with network environments and server rooms
• Experience supporting desktop systems and peripherals
• Understanding of operating systems and basic networking principles

Ideal Candidate Traits

• Strong customer service orientation
• Excellent organizational and multitasking abilities
• Clear and professional communication skills (written and verbal)
• Ability to thrive in a fast-paced, phone-intensive support environment
• Self-driven and proactive approach to problem-solving

Education & Experience

• Bachelor's degree in Computer Science preferred
• Substitutions:
  • Associate degree with 2+ years of relevant experience
  • High school diploma with 4+ years of relevant experience

Certifications & Frameworks

• Technical certifications (e.g., A+, MCP, MTA) are a plus
• Familiarity with IT service management frameworks such as ITIL is beneficial

Physical & Travel Requirements

• Ability to lift 50+ lbs and climb ladders as needed
• Valid driver's license and reliable transportation required

Desired Skills

• Desktop and printer troubleshooting
• Hardware and software support
• Remote support and ticketing systems
• Strong interpersonal and customer service skills
• Experience with password resets, VPNs, and mobile device support
• Familiarity with service desk environments and incident management

Pay and Benefits
The pay range for this position is $17.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Frankfort,KY.
Application Deadline
This position is anticipated to close on Oct 1, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.