Field Service Technician II US

Job#: 3009376

Job Description:

Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified by sending an updated resume to Teresa at .

**Please note that only qualified candidates will be contacted

Position: Field Service Technician II

Location: Tucson Metro area and in some cases Phoenix when needed. Must be willing and able to travel to multiple locations within the Denver metro area.

Estimated Duration: The client approximates that this project will be a 3-6 month contract to hire. However, there is no guarantee of employment for any length of time.

Pay Rate Range: $21/hr. +mileage reimbursement (paid weekly on W2)

Schedule: Monday-Friday, 9:00 a.m. to 6:00 p.m., with rotating on-call responsibilities and possible overtime.

On-Call: Rotating schedule.

Overview:

The Field Service Technician II - Technical Support position is based in Tucson, AZ (85757) and focuses on providing on-site and limited remote IT support. This is a hands-on field technician role, responsible for driving to multiple customer locations daily to provide technical support, troubleshooting, and maintenance services while ensuring all SLA are met within a 4-6-hour response window.

Primary Responsibilities:

• Provide on-site technical support for network and wireless infrastructure, access points, computers, kitchen display systems, and digital boards.
• Perform hardware and software diagnostics, break-fix, and IMAC (Install, Move, Add, Change) work to minimize downtime.
• Support general IT needs across multiple clients and locations (restaurants, retailers, banks, etc.).
• Maintain compliance with client SLAs and ensure timely and detailed ticket updates using a ticketing system.
• Plan efficient daily routes and adapt quickly to changing schedules or priorities.
• Provide outstanding customer service and professional communication with staff and management.
• Perform administrative and training tasks remotely as needed.

Required Skills and Experience

• 2-5 years of relevant IT or field service experience preferred (training provided for qualified candidates with less experience).
• Strong hands-on hardware repair experience (printers, PCs, POS systems).
• Familiarity with ticketing systems and break-fix troubleshooting.
• Basic networking knowledge (wired/wireless).
• Excellent communication, problem-solving, and customer service skills.

Preferred Certifications and Experience:

• CompTIA A+ certification (preferred, not required).
• Experience or certification with Laser printer, Plotter, Formatter HW repair a plus.
• Experience with OEM PCs/Dell, HP, and Lenovo is highly desirable.
• Must successfully complete and pass technical training and certification upon hire to support the accounts.

*Please note that as a contract employee of Apex Systems, benefits include the below with employee contribution*

• Health
• Dental
• Vision
• Life Insurance; Short Term Disability
• Hospitalization Coverage
• Direct Deposit
• Weekly Pay Periods
• Training and Development Programs
• 401k
• Referral Program

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.