Technical Product Manager ServiceNow (Integrations / eBonding / ITAM / CMDB / Service Catalog)

Overview

On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)
10% Travel

Skills

Product Manager
ServiceNow

Job Details

Technical Product Manager ServiceNow (Integrations / eBonding / ITAM / CMDB / Service Catalog)

Location: Seattle, WA
Duration: 12+ Months
GBaMS Req ID: 10409502

Role Overview

We are seeking a highly skilled Technical Product Manager (TPM) with deep experience in ServiceNow, preferably across eBonding, Integrations, ITAM, CMDB, and Service Catalog. This TPM will drive product planning, roadmap execution, and technical solution design, collaborating across engineering, architecture, operations, and business teams to deliver scalable, impactful ServiceNow capabilities.

Key Responsibilities

ServiceNow-Specific Work

  • Lead and support eBonding and integration initiatives, ensuring impacts, technical requirements, and design considerations are clearly communicated to asset and engineering teams

  • Own and drive Service Catalog workstreams, consulting with existing TPM leadership as needed

  • Work cross-functionally with architects, developers, and SMEs to ensure ServiceNow functionality meets business needs

Product Planning & Delivery

  • Manage the full lifecycle of ServiceNow-supported solutions for contact centers and case management

  • Translate customer and business needs into clear technical requirements and product specifications

  • Drive development of technical solutions for complex, large-scale features

  • Create data flows, functional specifications, and technical documentation

  • Define detailed acceptance criteria and validate delivered features against goals

  • Collaborate with engineering, QA, and architecture teams on effort estimations, dependencies, and delivery schedules

  • Ensure development teams have clear details on integrations, endpoints, inputs/outputs, and constraints

Technical Leadership

  • Demonstrate strong technical expertise on end-to-end enterprise system architecture

  • Resolve technical blockers, coordinating across multiple engineering teams

  • Identify technical trade-offs, escalate risks, and manage mitigation strategies

  • Serve as a coach/mentor to other technical product managers and team members

Performance Monitoring & Continuous Improvement

  • Define and track product effectiveness and performance metrics

  • Monitor post-launch functionality to identify opportunities for optimization

  • Drive process improvements across product, engineering, and design teams

  • Stay current with emerging ServiceNow capabilities and industry technology trends

  • Recommend and plan new features, enhancements, and product innovations

Roadmap & Stakeholder Collaboration

  • Work with other TPMs to align and prioritize projects into the product roadmap

  • Manage cross-team digital roadmaps and dependencies

  • Build strong relationships across engineering, product, operations, and design groups

  • Communicate effectively with both technical and business stakeholders

Preferred Skill Areas

  • ServiceNow architecture knowledge

  • Experience with eBonding, Integrations, ITAM, CMDB, or Service Catalog

  • Strong understanding of API-led integrations

  • Ability to document and visualize system interactions and data flows

  • Experience supporting enterprise-scale ServiceNow implementations

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.